AsyllumReviews of asyllum.com

Response from AsyllumJul 23, 2026

Dear Luisa, We’re very sorry for the frustration and inconvenience this has caused. According to the latest tracking information, the courier still has your parcel and another delivery attempt is expected. InPost has recently been experiencing issues with some of its parcel lockers, which unfortunately may be contributing to the delivery problem. Since the parcel is currently in InPost’s possession, we recommend contacting their customer service directly at 0330 335 0950 so they can investigate the parcel’s location and assist with arranging delivery. We understand how frustrating this situation has been and hope InPost can resolve the issue as quickly as possible. Best, Asyllum Team

Response from AsyllumJul 23, 2026

Dear Customer, We’re very sorry to hear about your experience with the delivery and completely understand your frustration. Thank you for taking the time to share such detailed feedback with us. We’ve recently received similar feedback regarding InPost deliveries in the UK, and we are actively reviewing our courier options. Based on these experiences, we will be working to avoid using InPost for future shipments whenever possible. We’re glad to hear that you’re happy with the shoes themselves, but we’re sorry that the delivery experience overshadowed your purchase. We truly appreciate your feedback and will use it to improve our shipping service going forward. Best, Asyllum Team

Response from AsyllumJul 19, 2026

Dear Amanda, Thank you for sharing your concerns. We completely understand why you’d want clarity regarding your order and our products. We’ve checked your order, and as of today, July 19, it is in transit and on its way to you. You should receive your package soon, and our customer service team is always available if you need any assistance with the delivery. We’d also like to clarify that we produce our own pieces and work directly with trusted manufacturers. We do not source our products from other third-party retail platforms. Unfortunately, designs may sometimes be replicated and sold by unauthorized third-party platforms, which is outside of our control. We hope you’ll love your order once it arrives. If you have any questions or concerns after receiving it, please don’t hesitate to reach out to us—we’ll be more than happy to help and work with you toward a solution. Best, Asyllum Team

Response from AsyllumJul 19, 2026

Dear Customer, We’re sorry to hear about the frustration and inconvenience you’ve experienced with your delivery. According to the latest tracking information available to us, your package was redirected to a parcel locker and is currently awaiting pickup. As the parcel is now with the local courier, we recommend contacting them directly using your tracking number so they can provide the exact locker location and pickup instructions. If you’re still unable to locate or collect the package after speaking with Yodel, please reach out to our customer support team again with their response, and we’ll be happy to assist you further in finding a resolution. Best, Asyllum Team