Annarita S.
Definitely positive experience
Definitely positive experience. Delivery just made in 20 days from the order. The shoes are in perfect condition, they fit well, they look very comfortable.😃

Founded in 2023 in New York, Asyllum is a design-driven brand focused on creating bold, statement accessories for everyday wear. Our collections span footwear, bags, and jewelry—each piece designed to stand out while remaining practical for daily use.We work with trusted manufacturing partners to deliver unique designs at an accessible price point, without compromising on quality.We offer duty-free worldwide shipping, ensuring a seamless shopping experience no matter where you are. Our team is committed to providing prompt and reliable customer support, and we stand behind our products with a 21-day money-back guarantee for any quality-related issues.
Asyllum (asyllum.com) has 103 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Annarita S.
Definitely positive experience. Delivery just made in 20 days from the order. The shoes are in perfect condition, they fit well, they look very comfortable.😃
Annalisa N.
I really love these shoes! They are really comfy and you can style them with everything, totally approved ^^ Also the person of the email support was really nice
Eve T.
10/10 I love them so much they are extremely comfortable and funky. Super unique, and fun. I’ve gotten so many compliments and it’s not even fall🫣
Romina M.
The shoes are really as it's written, wide front and very light. Also the website and ordering process is very user friendly.
Njye A.
love the shoes i got!would highly recommend. great quality
Soline
Great shoes, no complaints ! The delivery was a bit long... Will buy it again ASAP!
Chiara V.
I purchased a bag from this company and unfortunately my experience was very disappointing. The bag arrived damaged, with a strong unpleasant chemical smell, and it did not match the product photos shown on their website. I contacted customer service, opened a PayPal case, and returned the item as requested. After receiving the returned bag, they insisted that I close the PayPal case before they would process the refund. I was not comfortable doing this, as closing the case would mean losing my buyer protection before receiving my money back. In my opinion, this is not the way a serious company should handle a return and refund process. Please be careful and do your own research before purchasing. I also found what appears to be the same bag on a similar marketplace at less than half the price, which made me question the value of the product.
Jo R.
I received two right shoes... and one of them was already broken. When I reached out to them, an AI told me, they wrre really sorry and I would get my money back in about 3 days. I waited over a week and then I contacted my bank to get the money back. Asyllum tried to convince me to close the case because otherwise they couldn't pay me back. I am so glad that I didn't because now my bank managed to get me the money back. They also wanted me to send the shoes back to NEW YORK from GERMANY. That would have cost me more than 50 €. This site is a full grown SCAM. Do not fall for the thousands of instagram followers, they are probably bought just like the good reviews on trustpilot.
Response from AsyllumJul 28, 2026
Dear Customer, First and foremost, we'd like to apologize for the fulfillment error sincerely. Receiving two right shoes is completely unacceptable, and this was entirely our mistake. We're truly sorry for the frustration and inconvenience this caused, and we will make sure an error like this does not happen again in the future. We would also like to clarify a couple of points regarding the refund process. As soon as we received your email about the issue, we processed a full product refund on our end the very same day. Unfortunately, by that time a chargeback had already been initiated with your bank. Once a chargeback is in progress, we're no longer able to complete a separate refund, as the funds are handled directly through the bank's dispute process. We also carefully reviewed our email correspondence and would like to clarify that we did not ask you to return the defective shoes. We understand there may have been some confusion, but this was not requested by our team. Again, we sincerely apologize for the fulfillment mistake. We take full responsibility for sending the wrong item, and we're very sorry that your experience with us fell short of the standard we aim to provide. Kind regards, Asyllum Team