AsyllumReviews of asyllum.com

DO NOT BUY FROM THIS BRAND! I’ve seen several of the exact same items on AliExpress. For example, the “Astra Arch Heel” that’s being sold for $120 by Asyllum is only $18 on AliExpress. They’re also deleting any comments that point this out.

NOT WORTH THE HASSLE! Cheaply made shoes clearly being sold for more than they are worth. The fit is not at all true to size and they are very uncomfortable. When I tried to initiate a return, it took FOUR emails before they would even give me an address. They kept trying to pressure me into keeping the products at a discount despite me saying in my very first email that I did not want to. They have a very strict 10 day return policy that is only listed in the fine print on their website. In my many emails with them, they did not even mention this policy until I brought it up first. It genuinely felt like they were trying to drag out the timeline so they would not have to issue my refund. Due to their slow response time and the stress of this strict policy, I had to look on their website for a return address, which ended up being incorrect. That’s my bad for initially shipping to the wrong address, but why is the US returns address on their website not even a property they own anymore?! When I brought this up and suggested they update their website, they simply said I was in the wrong. I eventually received my full refund, but this whole experience has left a terrible impression. DO NOT SHOP HERE, especially if you value quality products, accurate information, or any semblance of good customer service, because Asyllum will provide none of those things.

This website is a scam!! Promised to refund me my return shipping since the product was damaged as per the policy listed on their site, went back on their word, and then ghosted me. Not a legitimate business. Dropship temu products (lots of good articles showing proof on Reddit for reference). I tried writing a review on the shoes on their website because of my experience and they deleted it! So ONLY 5 star reviews show. So scummy. Save your time and money

Took them a month to deliver and then they only allow you 10 days to return if anything is wrong. Ridiculous time and it’s not even disclosed clearly. Last time I recommend them or order from them. Never again when I can give my business to a reputable company.

First of all the boots took a long time to get here. They’re very poorly made. I’m always a 5 1/2 and everything in these just fit really weird like they’re size 6 or not fit they don’t fit right there made much bigger. They also have defects on them and the little belt for the boot it’s you could tell it’s there’s something wrong with that. It scratched up it has something ugly on it. I sent the pictures. Let them know that it wasn’t done right, but they didn’t fit and instead of giving my money back letting me return them they said they’ll give me 30% off. I don’t want 30% off these boots are trash.

I purchased a bag from this company and unfortunately my experience was very disappointing. The bag arrived damaged, with a strong unpleasant chemical smell, and it did not match the product photos shown on their website. I contacted customer service, opened a PayPal case, and returned the item as requested. After receiving the returned bag, they insisted that I close the PayPal case before they would process the refund. I was not comfortable doing this, as closing the case would mean losing my buyer protection before receiving my money back. In my opinion, this is not the way a serious company should handle a return and refund process. Please be careful and do your own research before purchasing. I also found what appears to be the same bag on a similar marketplace at less than half the price, which made me question the value of the product.

I received two right shoes... and one of them was already broken. When I reached out to them, an AI told me, they wrre really sorry and I would get my money back in about 3 days. I waited over a week and then I contacted my bank to get the money back. Asyllum tried to convince me to close the case because otherwise they couldn't pay me back. I am so glad that I didn't because now my bank managed to get me the money back. They also wanted me to send the shoes back to NEW YORK from GERMANY. That would have cost me more than 50 €. This site is a full grown SCAM. Do not fall for the thousands of instagram followers, they are probably bought just like the good reviews on trustpilot.

Ordered my parcel almost a month ago. Not only the took forever to ship, but the InPost courier misplaced my parcel and faked the delivery twice. I have been in contact with their customer service for a week and no one can help me locate my parcel. Customer service is not replying anymore and nobody answers my emails. This is an absolute scam and I'm about to create a dispute for my bank because this is unacceptable.