Assurance WirelessReviews of assurancewireless.com

Yesterday I called about my phone them programming my phone they told me that the phone that I have bought was not compatible with them mind you is the same phone that I bought the last time cuz it took me two weeks to find it after they told me the correct model of phone I bought that same phone so I wouldn't have any issues and now they're saying that the phone is not compatible they hung up on me twice a female a male and a male and told me that basically to go get any unlocked phone but this phone will not be able to be programmed mind you it's the same phone that about the last time because I did have to hunt it down for 2 weeks because they don't have any phones at work for their company but they proceeded to send me the technical support and hung up on me three times I just feel like something has to be done about this it's ridiculous and on top of that they act like they weren't even interested didn't want to get any numbers right like fix it I had to repeat myself like 80 times they didn't even tell me I will send you a new SIMs card they just told me get an unlocked phone any unlocked phone but this one will not work it was like they refuse to do it so now I bought a phone that is basically a paperweight and they could care less

You can do what the customer wants fix the phone not replace went to another repair place even though I had a claim put with assurance who wouldn't fix my phone or even look at it Bella phone repair looked at it plugged a cable back in works perfect so much for assurance you suck big time

I bought a defective Moto g Play Shopq1.assurance.com Assurancewirless escalation team member reached out to me but promised to call me back the next day for an order # but she NEVER did.

They said l would get a free phone They disconnected my phone without my authoration . My phone stopped working. They never checked to see if it was computability would work. They never said it was being airmailed. Showed up 8 days. Had to pay for team mobile fixed problem. I give up the guy who works at the tent should be fired......

Pretty much a scam site. You purchase something from them and you have a 50/50 of getting what you ordered. It's pretty much impossible to return a product. (And there is zero chance that you can actually talk with a human being there.) Basically, make sure you use a payment method that will allow you to do a charge-back. You'll likely need it.

Worst phone in my life. Phone would not come off safe mode. Everyone very rude. Noone helped me had this crap for a year. Finally switch to talk wireless, they gaVe me a great phone. Everyone seems nice. Wish I switched a tear ago

After 2 days waiting for activation, 3 days later assurance cut my phone totally off NO TEXT NO TALK no data. System says I need to pay for service because I was not qualified anymore. And of course I am. Definitely a JOKE stay away. go with SafeLink

I wouldn't give it one star but had to just to write this review 😭. HORRIBLE!!!!!!!!