Assurance WirelessReviews of assurancewireless.com

They are terrible when it comes to customer service. They send me a phone with sim card just to tell me they need to send a new sim card. My services got suspended while trying to switch now I have no phone service

Worst service I have ever encountered. They put in the wrong social security number for my account, and then told me I could cancel my application in 24 to 48 hours. I called over 10 more times to rectify this mistake, and every representative told me my application was still approved, or that the free phone they promised was on its way - only for another representative to tell me the application was never approved in the first place. Do not use this service, they are trash and have no business even being called customer service.

Didn't send a phone number. Didn't answer the phone for a week. Told me my sim was no hood. I'd get charged if I used it then gave me a song and dance about I need a new sim card. So now I have to wait a week to get jyped again.

OMG, Do not order a phone from this company. I ordered a phone June 1, 2026 paid $11.99 for express shipping, 5 days later it's still processing. I have heard nothing as of this date what's going on with my order. Contacting them is pointless because nothing works. Chat button does nothing, doing email does nothing, contacting by phone does nothing but make you leave a message. I gave them til Monday the 8th to cancel my order and refund my money. As I said do not purchase a phone from them, you'll be sorry. I will be contacting my bank along with a few other options to file fraud.

CUT OFF... Verified I do have LIFELINE...still after 2 days and over 2 hours they Assured me I would have service back by 8 AM....NOT!!! by 8 AM they CUT ALL ACCESS OFF. I can't even call them back. Nor can I call them using Google Voice. I have NO way to contact anyone and No one has a way to contact me! I am Elderly and Disabled and Frightened !!!

If I could give it a negative 1000%. I would. Just signed up for lifeline program, got approved. Used my phone as stated in agreement. I got home last night from band rehearsal, received email no longer eligible for program. They switched me to pay as you go. Did top up but still showed plan termination in June. Tried porting over to different carrier, unable to transfer number even though Assurance Wireless said I could. I had to get a new number with another provider, still low cost plan, but more reliable. Very dissatisfied, don't recommend.

I have paid for insurance on a phone that my son had for four years. I've been without that phone since May 14, when it broke. They keep sending a validation code to the broken phone, and they have been putting off sending me the new one. It is now 10 days and counting, and I still don’t have the phone. It seems like every time I call, they have a new reason why they can’t do something, and I also can't track the claim at all on mywireless.com. They keep trying to send me to very poor Customer Service.

This company is a complete mess. On the 1st of the month, I literally made a call and used 2 GB of data just to make sure my activity was logged so the line wouldn't cut off. Right after doing exactly what I was supposed to do, I get an email out of nowhere saying, "Your account has been suspended. Please reapply." Then, just a few days later, I get another email saying, "Your service has been restored. Please continue making calls, texting, or using data every month." Their automated system is completely broken and glitches out constantly. You have to literally babysit a phone plan just to keep it from randomly dying on you because their software doesn't know what it’s doing. Do not use them, they absolutely suck