Assurance WirelessReviews of assurancewireless.com

You get what you pay for. I can't say they are the worst, but they can't be far from it.

I wish I could leave zero stars. I’m disabled and bedridden. Unfortunately, that means I am on disability and have to have a free government phone. In Tennessee that means you get a whopping 250 minutes a month. Fine, whatever. The phone is Wiko U307AS (check out my review on THAT) and assurance service doesn’t work. When you call the assurance number from your phone you get an automated service. They ask you to input your phone number. (Hard to do because of bad phone-again read my other review) after about ten tries, I finally get my number in. Then it asks for last four digits of my social security number. I input those numbers and get this message “We are sorry. There has been an error. Try your call again”. I’ve been trying for two days! I can’t get through! I finally borrowed my caretakers phone, who usually never brings it in and begged to let me use it so I could activate my phone. (I live alone. If my house catches on fire or my oxygen runs out-it would be nice to call 911 and the phone and service actually WORK). I call the same EXACT customer service number (several times and had my caretaker call several times in case I was crazy) and from a phone that is not from assurance it is routed to triple A insurance! I am shook! How is this even possible? I know I’m just a speck of dirt to people because I need government assistance but I would gladly trade places and not be terminal, alone, in pain, not able to work on disability having to deal with bad phones and worse government “assistance”. Do better. There are people like me who actually can’t work and really do need help. MY LIFE DEPENDS ON IT!!

I am on my 3rd Obama phone. All defective..My next call will be to the FCC. but not on the Obama phone does not connect.

sorriest lien butt company in the world they will lie to you spit in your face hang up on you give you the worst phone in the world they just dont care UMX 683 WARNING YOU STAY AWAY THEY WILL TELL YOU THEY WILL FIX AND REPLACE THEY LIE GO TO SAFELINK THEY WAY BETTER

Assurance Wireless lifeline service- Problem is that phone often does not ring when people call in-- sometimes rings; sometimes not. It is inconsistent within the same hour. WARNING- BEWARE OF USING ASSURANCE WIRELESS for California Lifeline service, they have a worthless phone system in NorCal. (It doesn't matter if it is "free" to you, if you don't receive the call when someone calls you.) Assurance service has not been working reliably for me since at least 08/20/18 (first documented contact of problem) and not resolved during all of 2019. The problem happens: when all settings are set correctly, when volume is turned high, with MULTIPLE phones—three different phones of two brands—ANS UL40TM and Unimax UMX U683CL, whether the phone display is initially turned on or off (asleep), during most of 2019 and within the same day or hour, in spite of +10 attempts to work with Assurance CS and Tech Support (TS). On the Caller’s Side, they hear rings on their phone and eventually the call goes through to Voice Mail. Outgoing Calls could always (usually?) be successfully made out from the phone, even when the problem was occurring! Sometimes the problem spontaneously “clears” itself, but only temporarily for hours or days. Sometimes I could get the problem to "clear" itself by doing the following: (1) turning the phone on (from asleep display), or (2) going into the settings and just looking around, or (3) going into the settings and switching some setting On and Off (but making no real change). However this was always a temporary fix that only lasted between 10 minutes and 2 days. Because of this “clearing,” sometimes the problem could be demonstrated to TS and was documented; sometimes not. Often the lower-level Assurance CS people would eventually ask for my address, then go on hold to “check the network”, and then come back and state that the network in my area was “down”…or “being worked on”….or “upgraded”…or “extended”. Then they would INSTRUCT ME TO PHONE THEM BACK “after 72 hours”….or “after 3 - 4 days” if the problem still existed. (Can you believe that! I’m supposed to phone them back, as opposed to their phoning me back and checking on their service. And wait for several DAYS of broken service.) I did follow their instructions several times. But I doubt the network was ever worked on. This was their “call script” routine on how to evade the issue and end the call. Assurance was never able to resolve this recurring, intermittent problem. In Nov 2019, I will try a different Provider.

I got an email on Aug 11 saying they got my email and were going to send me account updates and such. I sent their csr an email saying I didn't sign up for this and now they want me to give them my other email to send account updates. I replied that I, personally, have never had an account with them and that if they did in fact have an account then it was fraud. I even called them about this and they did nothing. I will be making a complaint with the cfpb and the bbb about this.