Assurance WirelessReviews of assurancewireless.com

Unimaginably bad. After more than half a dozen calls to Customer Service over the course of three days and hours of supposed troubleshooting over the phone, I still can't connect to the Internet using Assurance's network!

I’m attempting to post everywhere until assurance contacts me, Assurance, is horrible. I Have completely 7 applications. 4 yesterday. Assurance agent would direct me. We tried everything even waiting for 30 mins for the application process to ask about uploading supporting documents. They were also instructing me to go to Texas life line to complete application. I call Texas life line 2 ( both times TexasLifeLine informed me they have no application on record for me by assurance wireless I needed to contact Assurance wireless)I also submitted applications 3 time( it would error out when I choose assurance and inform me to go to assurance) then at 3:30pm yesterday Assurance wireless customer agent( I talk to 4 agent on the phone. I was instructed to get employee information. I asked 4 female agent and two supervisor that all were named Jen. They refused to give any information. The agents would sit quietly on the line because they would not hang up because surveys.) So assurance wireless agent Jen informed me I was approved ( no offer online or phone to upload docs,) so agent Jen said I was approved different phone number. She asked to Port my number from T-mobile, which she instructed me to get a port pin to port my number. 45 mins later I get a text that I’m not eligible for lifeline and they turned my phone off. So, yesterday I lost service because they wanted payment and charge me 10 cents a min. Now, I don’t have service at all and I have a doctors appointment this morning for my disability and I have no way to contact the dr because I have no cell phone ability. Ne help I have filed with FCC and Texas PUC. Also assurance created my account wrong. I know number, pin, but the three questions two questions I chose and know the answer, the third I didn’t choose. The agent Jen (supervisor) informed me she has no capability to change or correct the issue. At this time 7:30pm I’m being informed that I need to find different services. Talked to T-Mobile to port back in and informed I lost what was left that I pre paid for and pay a new monthly due

Assurance Wireless when first started was pretty good then bought over by TMobile and started to go down hill, Nowadays, they give thise crappy cheap phone around $39 that break down fast so that you need to buy a proper phone from them. That's the catch to make money for your free wireless service. Better if you just go to Mint Mobile.

So tired of ai can’t get anywhere on their phone service to get past ai. Hire some people this company is worthless

I do not trust his company ever again, I choose the bring your own phone option, with my carrier unlocked Motorola phone. They said they couldn't activate the SIM card with this phone because it has been reported as lost or stolen, which is a lie because I checked two different IMEI websites and it comes out clean. They are trying to get you to buy their crappy phones with the cheapest one being $60 nah . Go with tag mobile or something at least they give you a free phone.

I ordered a new phone, and paid for it It was delivered somewhere, not to me. They and Fedex are not following though on it. So I've lost $80 and had to get another phone through somewhere else. the phone was finally delivered. It's missing a piece, and I am told to get it at Walmart. I am disgusted with it at this point, and probably want to send it back. That's complicated too.

Just like everyone else noted!! The service is horrible! The phone shuts off by itself takes 5 minutes to come back on, slowest speeds for any phone I've ever had. Im sorry i chose them. Stay tf away from this company!!

Their support number fails half the time to get past the voicemail options. Their cust service sucks. They lied to me about what unlocked phone was compatible, causing me to lose money buying a reconditioned Moterola. Their website is a joke. They do not even have a phone app and you can only use the website. They seem to have NO CLUE what email is, as they have no email address for support. I am SO done with them.