Assurance WirelessReviews of assurancewireless.com

The customer service is in India and they're terrible. I had an exhausting conversation with someone for almost 30 minutes before he was finally able to tell me that my phone wouldn't be arriving for a month. And that's all I wanted to know, because when I signed up I got a vague email saying "there's a backorder and we'll let you know when it's ready...." Sorry, not enough information when you desperately need a phone. "There's a back order" and "We'll get back to you" ain't gunna cut it when you may want to cancel the order and get it from one of the many other providers available. Just absolute nails on a chalkboard to get this information out of the customer service rep. I swear, Indian reps are the absolute worst. All fluff, zero substance. They'll use 50 words to say something that could have been said in 3. It's insane talking to these people, and it's disgusting how American companies making deals with our government and being paid with OUR TAXES are turning around and cutting checks to Indians and then pocketing the rest. GROSS.

Assurance Wireless is a joke. Plain and simple. My dad is unemployed and disabled due to lung cancer, so I helped him get service through Assurance Wireless. That was a mistake. A big one. Of course the phone they send you is complete garbage, but I'm not complaining about that, because it was free after all. My problem with Assurance Wireless is the fact that I dropped $300 on a carrier unlocked, GSM compatible phone and surprised him with it. But lo and behold, Assurance Wireless won't activate it for him. They said you can only use phones that come directly from them. Nevermind literally every other carrier in the entire world lets you BYOP, as long as it's carrier unlocked and compatible with their network. But not Assurance. Apparently if they're not directly profiting from your upgrade, then they won't allow it. Let's call it what it is. A money grab. No question. Because I know for an absolute, undeniable fact that this phone works on their network. They piggy back off of T-mobile and I tested the phone on my own Simple Mobile service. It works. Assurance just wants to be greedy and not let you use any phone you haven't directly bought from them. They literally told me as much, almost verbatim. It's disgusting. Save yourself a whole lot of disappointment and trouble, go with Safelink. Or even Qlink. But whatever you do, do NOT choose Assurance Wireless. Under ANY circumstance. Doing business with them is my BIGGEST regret in recent memory. And now I have to go through the trouble of switching lifeline providers and trying to keep the number because it's the one all his doctors have. Shame on you Assurance.

A rude representative unprofessional she deserve to get fired, the representative was not patient with me, she (sign) I heard her over the phone which means a attitude after helping me she hang up the phone on me, when I ask her my next question about data usage, she's rude & a discriminating */#%*% 🤬 I would rate this a 0 if I could but the lowest I could go is a 1, all cause of her.

They keep telling me the phone is in back order and keep sending me emails to wait for the phone .Don't know if I'm going to like this company.

I got the free service and things were fine, phone had viruses and busted, called on the 21st of December 2021, said I would receive a replacement in a couple weeks, called back never got it said it was on backorder, said again would be on the 27th of January 2022 never received it, I can't get into any of my accounts due to needing that phone. Thank God I never paid money for it, it would of been worthless. I keep getting the run around and I can't do anything till I get my phone back whenever that will be

This is the most unprofessional phone company I've ever experienced 👎

I would have rated 0 but couldn't. I have had service for 13 months. Have had to buy 5 phones. The screen shatters very easy. My last order was Dec 12 2021 I have contacted Assurance and they tell me that my phone is still on back order. I have asked for my money back and then they say oh it'll be next week we get it sent out. I haven't gotten a phone or my money back that they charged my debit card 10 mins after I ordered it. It's now Jan 26 2022 and still nothing.

I paid for my phone which lasted less than month before it quit . I call and asked for a replacement phone . Nov 10th 2021 I still do not have phone or a tracking # . I have made several recorded calls with their reps. I received a letter stating my service would become Void by January 17 2022. Reason I have not been using my phone .....What??? If I had a phone I could use my service. What a bunch of morons . I explained That I am a severe heart patient and would need this phone for medical communication if needed