Assurance WirelessReviews of assurancewireless.com

These people should get No stars this company is a complete scam you have to be a complete fool to own there products worst experience period I wish the owners jumped off the Burj khalifa head first.

Hands down worst cell phone company and service I've ever had in 32 years. Customer service is non-existent. Cell phone service sucks. Not 4g its only 2 or 3. Constantly losing signal, poor connections poor uploads. Stay as far away from this company as you can pay 40 bucks to go to visible I'm going back to them

On Feb 4th my phone's charging port was damaged, so I could no longer charge the phone. I called immediately to request a replacement. I was told I would receive it within 21 to 28 business days. I waited but never received a tracking number, so I called to follow up. Was then told I needed to update my address. No problem. I was then told a new date of arrival. No tracking number, so I called again. I was ASSURED that my phone would be on its way within a few days. No problem. I waited and still no tracking number came. I've called dozens of times since. They always apologize and then promise me something different each time. I've been given so many arrival dates and apologies, it's obnoxious at this point. We are now approaching almost 2 months waiting for a replacement phone that I desperately need. After all of these broken promises and all the waiting, I've just been informed that I will now have to reapply for LACK OF PHONE ACTIVITY!! Are we serious!?! Please tell me how I can actively use a phone that you refuse to send me!?! They constantly tell me someone from upper management will be contacting me to resolve my issue. That has yet to happen. This company is a true joke. The customer service agents are obviously encouraged to tell the customer anything they want to without regard, including management. They do not care one bit. It's thoroughly disorganized and unprofessional, with no moral base. Stay very far away from Assurance Wireless. They will waste so much of your time and won't care. I wish I could rate them at 0 stars.

I wrote a review last week. And if I could I would still give a 0. It’s been a month and a half and still no phone. Now there telling me it’s on back order. I believe it’s time to change carriers after being with them for 8 years. O well.😟

NORTH KOREA dictatorship type of service. You can only use their rigged/ spyware phone that are loaded with spyware. They don't allow you to use your own phone because their phone is loaded with spy apps. The phone they allow you to use only lasts 1 week. replacement phone takes 28 days so once it breaks in 1 week you have to wait 28 days before you get another phone. Customer Service is in the Philippines. They LIE LIE LIE and does NOT speak much of English. DON'T GET SCAMMED BY THIS DICTATORSHIP type of company. STAY AWAY!

I got my I got my replacement phone 10 days ago Which was the 16th. And by the 26 it had it completely stop working. The phone chargers are constantly breaking and not working. The middle part we charge it some of the pc broke and wasn't working. The charger will not stay in the phone because the port that you charge it with is broken. I've literally had 100 phones since I've with Assurance wireless. Order 26 of February To receive replacement phone. I was told by customer service that my phone would be especially Expedited And I will see it in 3-5 days. Of course it was a lie I have to wait 21-28 days like everybody else. I told them do not send me no coolpad , I told them no unimax, schock,or waco. I received and I also called them on the 16. How to activate my phone and to have a replacement. I talk to 5 people that day and nobody listen to me when I say I need to replacement phone.

Ms. Joy was the customer service representative who helped me this morning when my dad's new phone just ceased to come on at all. We called the number provided, waiting only a few minutes and was told that the phone would be immediately replaced at no cost. We were provided with an order number. The representative was easy to understand, kind, charming, informative and I feel our issues are resolved...... Until we did not receive the phone promised. Waiting for a entire month before one finally did show up and with a broken screen. However we are still great for the people who do qualify for this program and are actually successful. I do believe that even though we are not receiving the benefits, this company is still receiving the pay from the government.

Horrible phone and service, especially internet! I've had Assurance Wireless for several years because I can't afford a phone, and the service has never been the best, but when TMobile took over, their service has now sunk to the bottom of the ocean. I'm constantly having to reset my internet on my phone, because YouTube is constantly buffering when I try to watch anything, and is virtually unwatchable for me now, along with all social media sites, and web pages that I try to view. I might as well not even have internet on my phone, because it's become worthless to me, since it's either so slow, or just won't even connect. I even have the emergency broadband at this time, with unlimited service, but I can't keep the internet working properly at all now, even for 10 minutes straight, without having to try to refresh my internet, which is a nearly constant thing now. I'm getting extremely frustrated, and I wish I had an alternative to Assurance Wireless, because their service is so terrible! I also have one family member that I can no longer text message with, and she can also no longer call me on my phone, but I can call her, when we used to be able to text message and she could call me, before this switch to TMobile. What is going on with their already crappy service that it's getting worse every day?! If I could give ZERO stars, I would!