Assurance WirelessReviews of assurancewireless.com

Assurance Wireless has some serious problems. I've been working with him for three weeks trying to get my planned change over to her regular plan from the unlimited and they can't seem to get it through their heads crazy.

I've been with Assurance about 8-10 years I think. I stuck with the little Kyocera burner phone they first gave me until it just died last year. All that time I barely used the phone but it was nice to have just in case. I wasn't even sure I wanted a smart phone but that's what I was getting. I called them several times to try to make that phone work. Calling them is a special kind of hell. The blaring announcements, telling you to go to the website and not bother them(not in so many words but they may as well). When you get close to your turn, you hear it's your turn, and sometimes you get a dead line, then it flips to the survey. You do not want to know my opinion, trust me, but I gave it every time I got shuffled to the survey without getting my issue resolved. 4 questions. 4 "0"s. Or, just as you get to talk to a human, you get cut off and have to start all over, on hold, the announcements, it's awful. Anyway, I finally got an English speaking rep I could understand and when the phone wouldn't even accept an update she told me to just toss that phone, she would send another. Next one was a little better, not great. Some off brand, Wiko, that I've never heard of. But somehow I lost it. I rarely even take it anywhere but I looked for almost a month before I called, sure it would turn up. Sooo....I first call on April 1 and when I finally get to a rep, she takes my debit info and charges me $65. I thought they provided a replacement for lost phones once within a 12 month period. Sounds reasonable. But according to one rep last night, no it meant it is only under warranty for 12 months and you missed the warranty by a month. I tried to explain how absurd that was. If I lost my phone sooner, I'd get a free one according to her. Chew on that one awhile. She only tried to charge me $45 after telling me nothing got ordered on April 1. Even though when I called 4/21 to check on the phone, they gave me a tracking #, no one told me it wasn't ordered. Because they didn't confirm my address of 17 years, no phone. Did anyone ask? Or notify me? Hell no. I also enquired why I was being charged when I just read that they were sending out new phones to everyone that would be compatible with the Assurance/T-Mobile merger. So she says I can get a free phone if I file a police report. On a lost phone. As is the cops have nothing else to do. That was it, I said good day and went to Safelink site. From what I've heard it's much better though Assurance doesn't set the bar very high. I guess their customer service is in India, and ok lovely accent, but I can't understand you. So one of them just speaks very loud and slow, with the accent. That was so annoying and rude. Free phone or not, Assurance gets paid by the government so it's no skin off their backs to give some decent customer service. But they want to outsource it to make more money.

6 years receiving ONLY NASTY SERVICE! The service is lousy, the phones are horrible, and when you call about the problem you now have to deal with their unhappy supervisors and agents. This is a Free Phone so they treat you like you don't deserve better! Everyone who has these phones doesn't make them less than EVERYONE ELSE WHO'S STRUGGLING! I had to tell a supervisor on the 23rd that I might just be getting paid MORE than she is on my job and side hustle. I said that since she mentioned that it's a government phone. I care about my privacy and more importantly I care about being respected by businesses who want my business! BECAUSE I DON'T HAVE TO BE THERE! She said, why do you care if we share your pin out loud, it's not like you're paying for the phone! I said, I may not being paying for the phone but I can promise you, that you and your agents will respect me with this phone or I will file complaints until your managers get nice tired of complaints being filed against you! I had a few choice words that was well deserved and that shut her up! But I needed to use a few more acceptable words on other agents and especially the supervisors since somehow, someone made them think, they are above the corporate in ladder! The way I feel and how I live is very special. It wouldn't matter if it was corporate being disrespectful, I will not be having it! I have been disconnected, lied to, my phone number has been changed by a supervisor after she disconnected my call. My pin is being changed, a supervisor on the 23rd of April purposely gave me the wrong phone number after I called back and asked him to confirm my new number! This supervisor also told me to find another carrier. This was 04/23/2022 at exactly 2:19 pm pst. DON was so disrespectful Racist, instantly came to mind by how he was and what he did. I WILL NOT STOP FILING COMPLAINTS UNTIL THIS IS HANDLED BY MANAGEMENT. I CHECK THEM AS THEY COME! AND EVERYTHING SAID, IS WELL DESERVED AFTER THEY PULL THEIR STUNTS. If they can speak down to me, I can come loaded. Assurance wireless is worse than Cricket and trust me, THAT SAYS ALOT! I have a LIST of absolutely horrible businesses. I mean wow, my list is long and I just cannot understand, why people are accepting less from these businesses who WE CAN SHUT DOWN! Stop being a customer and let's just see, how long they last!!! HOW QUICK THEY FORGET! If I am not going to be respected, and do nothing! I don't pay for this phone or the bill and still want my respect! I will leave at MY TIME not some Karens time, just because DON and everyone else were in his feelings! I really think free phones are great, but you can get the service from a carrier that makes their employees AT LEAST PRETEND TO BE RAISED RIGHT!!! Assurance Wireless is at the TOP of my list of horrible companies to due business with. You would think the employees and management are being paid minimum wage by how they treat people who calls in. WHERE IS QA? WHY AREN'T THEY WORKING! They are either extremely unhappy or simply raised to treat people poorly. That is how I see members of Assurance Wireless. Well I refuse to accept disrespect especially if the disrespect is coming from weak people! I have filed a complaint for 6 years and they have the same person call and does nothing! I had to file a complaint on the person who called about my complaint last year! Hopefully, they do better this year! I am so tired of Assurance Wireless and being told their corp office is Tmobile, years ago it was Sprint and now I am being told it's Assurance Wireless. This is being done to prevent me from snitching on how POOR the customer service REALLY IS. Today, I filed my complaints only this time it was with Assurance Wireless Corp, T-Mobile Corp and Sprint. I will get to the Corp office or way or MULTIPLE WAYS! I may not have mentioned this but I called on 04/07/2022 to get help changing my PIN and so they texted me. I gave the numbers on the text and for hours they told me each time I called that the text sent me numbers they do not see as my PIN. Because of those Lies, I didn't get any help with this phone that rarely charges and gets very HOT. I am skipping other days that I called to get to 04/23/2022, I called again for help with my PIN. So I was texted and the SAME PIN SENT ON 04/07/2022 WAS SENT AGAIN AND THIS TIME, IT WAS ACCEPTED. Funny right? This is my proof that too many people are Mentally Unbalanced and walking around unmedicated. The customer service is too bad for words! The minute a company hires a supervisor, who talks down to customers and tells them to find another carrier is when it is time to go! So I hope a member of management with Assurance Wireless takes care of these problems. Because Customers are getting fed up with BEING TREATED instead of being respected! After wasted 9 hrs 04/23/22 calling ASSURANCE WIRELESS from 12:21 pm - 9:00 pm pst. Fix it or lose me!

Assurance Wireless is the "worst customer service" I have EVER EXPERIENCED in my Life! From "liars"who claim to be Supervisors to totally incompetent "script reading terrible bad customer service agents. I spent over four hours yesterday 4-16-22 trying to get my number ported over to no success. The Customer Reps have no idea how to do it. And they refused to do it unless I gave them a LAND LINE--number.I have no land line number..I have (1) cell number like most people!!!!!!!!!! They are so stupid. I told them to give me a new number before I switch my cell number over. Why? Cause I want to try try your service out first to see how it works in my mountainous area. One guy says all right. I call back hour later and tell him ..seems to work fine . Now please delete the new number and "port" my cell number over which all my contacts know me by. Instead I got bounced to (4) lying customer service agents and (1) Moron Supervisor who earlier told me no problem to "port". Now they have locked my Assurance account. I am reporting them to the "Consumer Protection Financial Bureau in DC. They should of never-even been given a govt contract to offer free cell services at all. If I could I would RATE THEM at -100. GO TO ANY OTHER FREE SERVICE PROVIDER AND NOT THESE "OFF SHORE"INCOMPETENTS !!!!!!!!!!!!!!!!

If I could give assurance wireless negative Stars I would but unfortunately you have to give one assurance wireless is by far the worst place to get any kind of customer service . They do not care what they have to say for a good review they will lie and tell you that they are sending a phone and it will be on the way and all you have to do is leave a review and it will give you the phone quicker this has happened to me three times I have spent the last two three weeks trying to work on getting my services back after trying to stay with this company for 3 years this is how I'm repaid. Almost in tears at how frustrated I was I turned to here to write a review and to tell others what I've gone through that way they will not have to go threw it themselves. Unfortunately more will not be done they will continue on scamming customers who are in desperate need they should be shut down and it's a shame that companies like this scammers like this exist.

This is a painful but hilariously ironic follow-up to the review of assurance wireless that I wrote on March 22,’22. A few days after I had, with great difficulty, requested my 4th replacement phone from them, I got a scripted generic email from them saying “We’re so glad we were able to successfully resolve your recent problem with us.” And I thought, no, that problem will be resolved if and when I receive a functional phone from you. The following day I received the next email from them saying my account was cancelled because I hadn’t been using my phone. Read the other reviews here—this is a pattern. And it really stinks. Anyway, I’m so stupid and stubborn I would have hung in there with these jerks and kept trying to make the deal work. So I guess they did me a favor by “dropping” me. Thanks a.w. Appreciate it.

I used them for 12years for the govt lifeline. Good until I had to replace a constantly defective phone, the replacement phone lasted for 4days. Called to get another one, still not arrived, taped to them for 6weeks now. Lies, the runaround mis information, delay, having to give them the same info over and over. I'm done now.

I left Tracfone because I thought THEY were bad...HAH!! I learned what BAD really is when I hooked up with Assurance! Right off the bat, I received an off the wall brand phone (Schok Volt SV55) that constantly disconnects from the network and doesn't work very well when it DOES work, making it useless, and a low volume speaker. After a few days of being shifted from one department to another, a customer service rep gave me a small list of optional phones I could buy. I'm used to top notch smartphones, always had various Samsung's Galaxy phones. From the list, and after reading the specs, I chose a Moto G Pure, mainly for the 6.5" screen, for which I was charged $25. They apologized and said it would be at least a MONTH to ship. But I figured so what...at least I'd have a decent phone. 6 weeks later, it arrived yesterday. I opened the box and stared at another unheard of brand (WIKO u316AT) that has only a 5" screen, resolution so low you can hardly see it, even indoors. I googled the specs and reviews and thought I was back in 2010, totally outdated!!. It still uses USB 2s micro port. I'm not even going to call them to fight for my money back! I have high-tailed it back to Tracfone and requested my Lifeline be transferred to them ASAP! While waiting the 6 weeks for the phone, I discovered that T-Mobile has a $15 plan that offers unlimited talk, text AND data. I bought a phone, signed up with them for that plan and have never had better service. I plan to keep the plan as well as the Lifeline with Tracfone, for when they do their screw-ups, as we know they will. At least I will always have a dependable phone. I am a handicapped old lady who lives alone and I just can NOT be without a phone. SO beware, think HARD before you choose Assurance Wireless. Free is NOT always good!