Assurance WirelessReviews of assurancewireless.com

When I upgraded to my Moto g pure from assurance wireless the phone worked great. They forced an update that ruined the phone. First off when you go to unlock your phone an advertisement pops up and you have to hold the screen a few seconds to get into the phone. Also since the update the phone lags worse then the last pice of crap phone I had. Very disappointed by this type of forced advertisement and another step just to log into the phone.

ASSwireless is total EXCREMENT the things that work there are ILLEGAL IMMIGRANTS , NOBODY SPEAKS ENGLISH, NOBODY UNERSTANDS ENGLISH ,, THE COMPANT MUST BE " ABOLISHED " they stink like kwap , the are THIEVES , they LIE and overASS wireless is total sheat

I wish I could give it no stars I've contacted the bbb about these PITYFULL disgusting service I'm in the unlimited plan then all in of a sudden I'm kicked out of it after waiting over 4 months for it .. The customer service reps SUCK GIGANTICLY they cant help don't help it just really sucks it's annoyimg as hell because they really not giving you anything, its some kinda gimmick there is no reason for my plan to just stop working it's ridiculous and that's all everyone should stop getting these Trash phone an service dispicable

I appreciate the lifeline service because I'm homeless, thank you. The phone itself is a pain in the ass though. It takes forever to load anything and stutters when any type of video or game is streaming. Y'all should sue your phone supplier for giving you defective equipment. I know you can't control the build quality, but, you can cancel any contracts legally and find a better supplier. Thnx for your time.

My husband and I got one of these phones as an emergency thanks to our phones being stolen. I was on ANOTHER T-Mobile owned company Metro, and before that I was a LOYAL T-Mobile customer. I HAD to pay $173/mo for my 2 lines of Magenta Max, but it was worth it. Skipping ahead. Now I have this Assurance wireless phone, and anyone who says this phone is GOOD is a moron and is spreading lies. This. Phone. SUCKS!!! I'm on MY at home wifi, and the speaker stopped working!!! And the phone is less than 24 hours old!!!! Not to mention that the service itself is horrible. Hubby tried calling me and we couldn't hear each other. I know this is supposed to be a lifeline, but NOBODY deserves this shette. Hell, the phone itself is from 2009. Guess T-Mobile thinks only the hoity toity people get decent phones. And don't for 1 second think that going to Metro is any better. I paid for my insurance, and when my phone got jacked, the Metro insurance refused to file my claim because I had not yet paid my bill (phone got stolen literally 2 days after I had gotten my service...bill wasn't even out yet). I think it's total bill that a company thinks so little of it's non rich customers. Even at the actual T-Mobile, unless your on the highest plan, they will just ignore you and ship you around. Granted, the Magenta Max is great, but 170/mo for 2 lines of service is bologne. And get this, even though my phone is off, I STILL get robo calls and robo texts, and can't do a damn thing about it. Screw you T-Mobile. Take your crappy ass phones and your crappy ass services and choke on it. I'm going to qlink.

This service sucks once I leave my house and go to my sister's house 20 minutes away I get no service at all call the company and they do nothing to help what good is this phone if I can't use it I plan on dropping my service with Assurance and going else where this is the worst service ever

Stay far away from them. Their Chinese no-name phones are loaded with spyware and they refuse to let you cancel your service. They play games and transfer your call around. I had to call California Lifeline people to have benefit stopped so I can go to Safelink after applying. I also filed complaints with USAC and CPUC. Assurance will not let you BYOP ! Safelink is now owned by Verizon as Verizon bought TracFone for appox. 8 Billion USD Safelink lets you BYOP. Their free phone for 1st time customers are decent like a Moto G Pure or similar.

This was my first experience with Assurance Wireless. I came to read the reviews of this company and I totally agree with the reviews about how bad the customer service is! I had spent 3 days of my life being angry because the Phone Company Representative acted like he couldnt answer my problem or understand it, and all he did was kept giving me the same "factoid" like a pre-programmed computer spitting out a fact; he absolutely refused to be helpful to my problem. My problem was that my Medicaid gave me a free phone, then I had to transfer up to a different Medicaid 2 years ago, then I lost my phone 2 months ago, and when I asked my Medicaid where do I go to get a REPLACEMENT PHONE?, they told me to go to ASSURANCE. So I thought I had no choice in phone companies and I had to go to Assurance to get a replacement. Then the Assurance representative proclaimed that "Assurance does not give replacement phones". I informed him that my Medicaid said "much differently on their website" and that through my Medicaid, "Assurance owed me a replacement phone". I had also received a replacement phone through my previous Medicaid several years ago in the past, so I know what :'( #### I am talking about! But this customer service representative, very confusingly, never informed me why my Medicaid told me I could get a replacement phone from Assurance, and kept reciting 'Company Policy' and "go to our website to create an account/sign up/"start over", and refused to be helpful to my problem. All he kept telling me was that the answer to my problem was to "go to the website and create an account," But I didnt WANT to create an account with Assurance because there was no PLAN INFORMATION (which all (100%) of phone websites have), so I felt that the Assurance website might be illegitimate. But, confusingly, the process of "creating an account" and the process of "seeing if you are eligible" were the same thing- which is a manipulative/confusing tactic because I NEVER SAID I WANTED THE PHONE. So after I reluctantly spent 1 hour going through 25 government "sign your initials here and here and here" pages, answering "Are you eligible for a free phone/Medicaid?", only to be then (confusingly) given a Downloaded PDF of "75 phone services to choose from", and then more confusingly, not being asked which of those I chose- and despite the fact that all I was trying to do was gain SOME information about the phone plan-- confusingly, after going through the papers, I was still was unable to find any phone plan information (no general information, nor any detail information, nor any information at all, nor any phone information/specs). SO I decided to NOT go with Assurance! I found their website to be too confusing and SO I decided to instead use a different company. I very easily found a much better looking phone company just within a 20 second Google search! I was so relieved "to be done with" Assurance. Then later, I had been sent an email saying "I was eligible", but didnt open it since I no longer wanted to sign up with this company. BUT days later, despite me not signing up for the phone, They sent me a letter in the mail along with a phone. Now I am very angry because I never signed up/asked for them to send me a phone! All I had done was see if I was Eligible to get one! So in order to help me to decide whether I should send it back or keep it, I read the reviews— only to, within 10 seconds, find out that all of my suspicions were correct about this company. God, help me if Assurance says they wont take back the phone (like another reviewer has said) and they say "I am stuck with it", then I will be so, so angry.:'^ ###