Assurance WirelessReviews of assurancewireless.com

Where to start since there is nothing good to say about this company. Worst customer service in the history of the world with all calls routed to India and you can barely understand them if at all. Will lie non-stop and tell you it's taken care of and expect delivery 5 to 7 business days. Over 30 days later with numerous repeated calls and still no phone. Ask for someone in America who can speak proper english... never happen. Phones are the worst still trying to get a working phone since the 1st phone, less than a year just quit. 2nd phones battery blew up less than 8 months, got another new battery locally at my expense and it immediately got very hot and started draining charge extremely fast, had to pull battery out proving something wrong with this phone also. When it was working I would get other users calls and texts. Phone is loaded with bloatware that cannot be removed and some of it cannot be turned off. Slowest internet... Slow, Slow Slow. Even when I am in town, phone gets only a bar or 2, Bad connectivity so don't ask about out of town, almost non-existent! If I am so un-happy with this company why stay, Excellent question, I am not. Looking into other options since this company is a waste of time and especially $MONEY$. MY SERVICE IS FREE BUT IT IS NOT EVEN WORTH THAT! BAD COMPANY, BAD PHONES, BAD SERVICE, ESPECIALLY BAD CUSTOMER SERVICE! DO YOURSELF A HUGE FAVOR AND STAY AWAY FROM ASSURANCE WIRELESS! I could keep writing more bad review comments and wish this site would give negative reviews but I think I have expressed well enough how I feel. Write a letter and send it by mail and you will will get better and quicker service from USPS. You have been fore warned!

I got a DOWN GRADE from a okay phone to a horrible phone called a COOLPAD, it's a CrappyPad!!! lame and now where I live I have to pretty much go outside to talk on the phone. Lousy service and customer service is 0 or very Inept customer service/support.

Sent me a new phone 2onths ago they tried10,+ times to activate and couldn't,? Then 6 different people lied about sending nes phone or sim card never happened I have disabilities and need phone badly I can't go out of house only works on wifi ,? The worst customer service I have ever had to deal with ? Can't understand most of them and have been hung up on one than once? Ceo should be fired? I need badly and they are terrible

Did you know this is Government this is a state they pay for this phone service for disabled seniors people is it’s been three phones burned in this year I got one more burn it today so it’s very difficult to contact you when I don’t have phone who is stealing money from government is that republican people ? Or the Democrat people ?pay attention You organizations or business whatever we want to call or you want to call yourself can’t handle it no more this kind there are association with the government for the phone service please give it to someone else company because it’s too much is too much problem already Truly a senior USA citizen

Will cancel. Decided to go with this company for free phone because of carrier. Didn't check the company itself like I normally do. If you use this service for free phone it's better you deal with someone hawking them in front of a strip mall. Poor customer service. Don't know how to answer questions because of not listening to what you're asking. Rude American rep will probably hang up on you due to not knowing what they're talking about due to poor training. Then you'll get a poor English speaking foreigner.

T-Mobile apparently took this service over and is abusing the poor in doing so. I was treated in a deplorable manner as a direct customer 13 years ago and now they are lying and playing games with assurance customers. I got a replacement phone 8 weeks ago and suddenly an email came yesterday claiming they sent numerous requests for me to mail them the old broken phone that was replaced and I now had one day to send the old phone back or they would suspend service. They suspended service about 4 hours later. *After 10 years with Assurance I give up on T-Mobile over their cruelty and lies and abuse! I will do my best to file legal complaints wherever possible as well.

DO NOT USE THIS COMPANY, EVER!!! Absolutely Terrible/Horrible customer service, zero knowledge of what they are doing. This is a government phone for low income people, the phones they send are garbage. Apparently, they don’t give a dam about service and the phone they are offering, because they have 1 star reviews and hundreds of complaints on line. I have spent hours and hours everyday since end of May, they are clueless, they promise the world, took $40.00 from me for a phone I returned in their pre-paid package and they can’t find it in their warehouse and I am still 40.00 and out a phone for my son. Assurance wireless failed to fulfill all requests waiting time is exuberantly long over an hour most times. Escalations are not taken seriously. Zero contact was made by administration. By far the worst wireless customer service. You can barely understand any of them. 0 star....horrible, ignorant and useless representatives!

I've been with Assurance Wireless for 1 years and the service has declined 90%. The information on the website is misleading. For instance I wanted to swap my phone from the inferior quality "UMX 693CL" Android provided by Assurance (I had purchased a "Motorola E5 Play" from Assurance that did not fully work with the service). I purchased an unlocked "iphone 6s Plus" which is on Assurance's list of compatible phones to upgrade to. However, when I attempted to activate the phone (using the correct MEID) I was told by the customer service representative the phone was incompatible with Assurance Wireless. I then tried to revert back to the "Motorola e5 Play" I had purchased from Assurance Wireless, the customer service representative told me the phone I had used for nearly 2 years previously was incompatible and could not be activated. Additionally, the Assurance Wireless website says new phones can be "swapped/upgraded" by phone or via the website. The website option does not work and many times the "Assurance Wireless" website is inaccessible with "HTTP 400 & 500" errors. To sum it up, I've wasted a lot of money buying so-called compatible phones that are supposed to work with Assurance Wireless, but the company doesn't provide the services it advertises. Hopefully they will improve very soon or lose a lot of customers.