Assurance WirelessReviews of assurancewireless.com

I applied, sent the requested paperwork and never heard back. Deald with customer serivice in India or somewhere over there and got nowhere with them. What a waist of time.

I'm simply posting the message I responded to in their "welcome" email... to their unmonitored account, smh. They can only be contacted by 20th century methods: mail (expect 2 months+ for response), or phone call (if you feel like spending 1/2 hour navigating one of the worst phone systems you'll ever encounter). No 21st century contact with this company, i.e. email or chat. Thanks for the $2 phone, but I've spent over an hour trying to get this pos to activate. I've had it for 2 weeks or so, but it's nothing but a paper weight. Your service is like dial up internet from the 90's. I tried online. I was told to dial 611. I dialed 611 but the phone said I didn't have service. I tried a week later when in a different area. I dialed 611 and was taken through countless minutes of some dude reading a novel. After I finally by pure accident pushed the right sequence of numbers (after at least 8 calls), I was told to complete the sign up online and was sent a link. So I tried online again. I was told to complete the sign up by dialing 611. Note, on each and every call I made (that I wasn't hung up on), I chose the option to speak with an agent. And what does it say? If you'd like to speak with an agent, please hang up and dial *** number!!!!!!!!! Sickening!! I refuse to go back in time 30 years to do a task that was figured out by every single phone company in the country 15 years ago. I have virtually no doubt they're charging the govt. thousands of dollars for each $2 Schok phone they give out, as if they're giving out gold-plated iPhones or something. And then, refusing to offer a legitimate way to activate and/or contact. If I feel like putting in the effort, I'll be filing a complaint with the Arizona AG. So, transfer your Lifeline account to Q Link. You'll get a free HP phone and/or tablet (free if you keep your own number, $24.95 for new). They have other big discounted offerings available as well.

they dont even speak english, customer service is in india, worst company ever, they dont even renew ever year the free phone, they do it auto on their own, that's breaking the law in america, tax payers are getting defrauded, this company is a fraud............. i even paid for a phone, they never shipped 3 weeks now i call ever 2 or 3 days they keep saying they no nothing but they are going to send the phone i paid for, but they never do send it, FRAUD FRAUD COMPANY, GOVERMENT SHOULD SHUT THIS COMPANY DOWN.

Everything except customer service is fair. Tried to find out what a letter was about, and attempted to deal with customer service. First one did not speak a word, stayed online for about 30 seconds, then I got put to the survey, so no disconnect. Second one, did not care at all about my issue. Instead, every time I attempted to explain what was the issue, kept saying: go to the website. Go to the website. Ended it with: You don't get it, my answer is only: GO TO THE WEBSITE! then put me to the survey again.

Well, they have the phone so you can't send pictures or receive them. I know it's free but don't make us feel like bottom dwellers. The pages are always jumping back and forth trying to make it's mind up where it wants to land. I just can't believe I can't send or receive pictures. If I'm missing something can someone tell me what it is or are all government phones like this? Any information would be greatly appreciated. Thanks,mark

Unfortunately there is no option for less than one star. I honestly don’t know what is the point of writing a review. There is hundreds of complaints online but nobody cares. The CEO of the company and his team don’t give a damn what people are going through with the rotten customer service and their disgusting service . They are making their money out of poor people’s misery. Probably if they put a construction worker as a head of the company that person would make a better job. When assurance wireless was part of sprint company they had a better service. Now they are part of T-Mobile and their service and their customer service have become horrible and no one cares. Any how T-Mobile itself is the worst telephone company. Assurance wireless customer service in philippine are bunch of lazy, liars, irresponsible……. People that have no idea what the hell they are doing or talking about . Shame on the head of assurance wireless company who are holding the position and making money for doing nothing. Just read online about their executive team and you understand why this company is rotten.

I have contacted customers services at least 10 times, my phone has no data service at all, I have done all the resets they asked me to do, I was given a com# for another phone I called today,Jan 16th and was told there was no phone coming but I could purchase a phone at a discount of $9.99 so what is the point if i cannot get any data on the phone i have now!! So disappointed in their service,and have had the same phone since 2020,not a happy customer!! I also got a letter stating i have not used my phone so as of Feb 2nd i will no longer have service,WTH

Wanted to port in my phone number. They told me I needed my previous providers account number and PIN. ASSURANCE WIRELESS WAS my previous provider!! The supervisor then told me she'd call me back in an hour... She never did! I called again, explained what was going on and they disconnected the phone call. This is a HORRIBLE company to deal with!!!