Assurance WirelessReviews of assurancewireless.com

I have been with assurance wireless since 2014 and for the first 5 or 6 years it was fine, I only had to call customer service once when my phone broke after 5 years, And as I had no phone to call, I corresponded with an agent via email. $5.00 for shipping and I was sent a new phone. Of course, this was when they were part of sprint. Then T-Mobile took them over and since then nothing but issues. first I was told via text I had to order a sim card for my phone, I went online to do that and was told they were out of sim card and to try back. a week later I tried again, now I'm told my phone is no longer supported and I need a new one. They sent me a shok volt. 6 months later the charging port on my phone broke and I need a new one, now they have no email address to correspond with so it's either borrow a phone or send a letter the old-fashioned way. I was told me 6-month-old phone was no longer under warranty and it was $40 for a new phone. They sent me another shok volt. Then in late December I received a text saying due to a technical glitch a number of accounts were deleted and to keep my lifeline service I needed to reapply. I at first ignored the message till I got a letter in the mail stating the same thing. And for my trouble they are going to give me a free phone. I filled out the application and got a confirmation number but when I called customer service so they could finish the process as the letter said to do, I was told by the agent that it didn't pertain to me and to disregard the letter. So then about a month later (Feb 7th 2023) what happens? The charging port breaks again on my 6-month-old shok volt. I call and am told by an agent a new phone is $9.99. I asked him if he is sure because I was prepared to pay $40.00 like last time. Yes, he said he is sure. 3-5 business days is what I was told. A week later, no phone I call back, got another agent. Was told my order was cancelled because instead of $9.99 it is $65.00 for a new phone. So, I borrowed $65.00 and uploaded it to my account. Called back to order a new phone. Now I'm told due to a technical glitch I qualify for a free phone, same as the letter stated, you know the one that didn't pertain to me. He had me go online and fill out the application but as I already did that it wouldn't let me finish. so I called back ordered a phone from a different agent. The money was taken from my account was told another 3-5 business days and here another week later still no phone, now it is going on nearly a month. I called again yesterday. Was given the spill about a technical glitch, free phone yada yada another 3*5 business days. I did give her the confirmation number for the application I filled out however the way she abruptly ended the call I fear she was blowing smoke, and, in a week, I will end up calling back. Also, I confirmed with my sister who I borrowed the money from that Assurance wireless did indeed charge her card back on February 15th.

They are the absolute worse business out there. They should be run out of business. Foreigners can’t even speak good English and are so rude and even go as far as hanging up on you. They are charging the federal government to give out free phones by the way are junk and for us poor people for free phone service. And in return poor very poor service along with their junk phones that half the time don’t work. They are crooks and liars. People go with another phone service company. Try TruConnect I did they seem ok right now…we’ll see. Ass…urance is nothing but major problems. People don’t deal with these free cell phone companies they are free for a reason. You will live your life in sheer misery take my word on it.

Got approved, they sent me a phone pretty quickly. Service worked great for 2 days. On the 3rd day we woke up and the phone was turned off with a message saying "sorry you no longer qualify for this service " wth changed in 3 days time? I've had to reapply and haven't heard anything from them at all. Is this a joke?

Signed up for Lifeline service through Assurance Wireless. Online application was very easy to fill out, approval came quickly as did the phone. Was given clear instructions how to activate it which I did effortlessly. The problem? Was given a reassigned phone number that previously belonged to a deadbeat who owes everybody. She’s also a religious fanatic and when I’m not spending all day blocking calls from debt collectors from all over the country—I’m deleting text messages quoting bible verses. Assurance Wireless is the third phone carrier I’ve tried to get Lifeline phone service from—and the third one I’ve had problems with. TruConnect sent me a phone that didn’t even work; and Safelink kept threatening to cut off my service because they claimed I wasn’t using my phone at least once every 30 days— when in fact, I was on my phone multiple times a day every day. Now I’m having to deal with a barrage of harassing phone calls and texts meant for somebody else. These free government phones aren’t worth the misery!

The phone I have kept shutting off and turning back on again. It finally stopped working all together. They said they'd send a new one. That was 2 weeks ago. I still haven't received it. Now I have the police showing up at my door because no one can get a hold of me. I have major medical issues and a phone is the difference between life or death.

This is one of the stupidest companies I have ever dealt with. The final straw was I had returned a new non-working phone to them. Called them and gave them the tracking number before they would replace it. After 6 weeks they replaced it. They began hounding me because they did not receive the phone after sending that one. Because I had to return it FIRST!! How can I return it twice??

Low quality China phones automatically load Sprint created spyware and alternative phone, text, browser, weather app with notifying customer and without consent. Phones can only operate on slow 2.4g wifi. Since 3G towers were turned off, virtually no areas in WI have call or data service. USB-C sockets break in the phones. ASSURANCE will not provide a 3rd replacement phone.

The people that own this company should be jailed. They've done nothing but steal from me. I've turned them in twice to the Federal Trade Commission and you should do the same. The FBI raided their offices in Florida last summer. F***ing Theives.