Assurance WirelessReviews of assurancewireless.com

been with assurance since 2018, love the free service, but the customer service is horrid. as a 70 yr old, phones are hard for me, small screens, old eyes, but after speaking with 3 different reps, can only reach one conclusion, they are good script readers and nothing else. went online and learned how to reset my phone to factory settings using youtube. none of the 3 reps could accomplish, such a shame that such a good company has absolutely no customer service. and my phone is good as new, no thanks to assurance reps.

Learn to speak AMERICAN ENGLISH and NOT INDIAN GIBBERISH Horrible company and staff

I was without a phone for 2 MONTHS. Yes 8 weeks. I paid for a new phone which was 39.99 plus shipping and never got the phone. I told them when I ordered phone that my address had changed the week before and they made me upload to T-Mobile a confirmation of the address change, which I did. Two weeks later no phone. I called back and went through everything and they said everything was fine. Another week and same story, no phone and they hadn't changed my addresss. I have talked to supervisors many times and they either don't call back or drop the call. Just don't under any circumstances use these people!!

its terrible to deal with this company, hours on the phone with people who dont speak english and there phones suck!

Absolutely the worst excuse for service I have ever experienced in my life the phone and text work fine the internet is absolutely horrible damn near unusable! Would not recommend to anyone under any circumstances! It's pretty bad when you're not even worth the price for free!

the customer service is THE WORST, I had to call for help due to issues on online form, the lady got stuck on last page & told me to hang on & she will look into it, well 40 minutes later i hung up, called lifeline support within a few minutes he did what the lady did not know what to do, i had to call them back, well after awhile lady said her phone breaks up, she took my phone # to call me back, she had to re-boot her computer, it was before afternoon & she never called back, then i get a e-mail saying i didn't finish my application & I WILL NOT!! I am going with another co.

Well, where do i start? I have gotten 3 phones from this company and each of them had the EXACT same problem. Defective batteries. These phones are shipped in from China for cheap cheap cheap. They have two models they use, SV55 and UMX. Both are defective and come with defective batteries. Their UMX model has been caught with spyware preloaded within the system itself and cannot be removed. the SV55 is loaded with bloatware that cannot be removed and if you do, it literally kills your network connection to Assurance wireless so you need to keep the bloatware running and working. This company is 100% defrauding the US ACP/Lineline program. I highly believe it may be a front from China to syphon money into China.

My dad received the free service in October 2022, with in 2 months they sent a letter that stated on 2/28/2023 the service will be discontinued due to they can not verify his income. Funny he is on SS and all documents were sent. I then called they said everything was good that was a mistake. Then February arrives and he gets a text that states they have paid for March. Well on 2/28/2023 they phone is disconnected. I call they say the phone is discontinued due to inavtivity. Well On his app of his account it states quit the opposite. They say well we were have you back up in 24 hours. 24 hours comes I call. Now I have to re apply for him. Now it will take 1 week for a new phone. We dont need a new phone we got the upgrade. they did not care. So then I transfer his number to my line at Verizon. So 4 days, 9 hours later, and hung up on serveral time, switch from person to person to repeat the same info, Verizon helped me fix this whole mess. So we finally got him up and running. Now, what I did not tell you is that my dad is elderly and has stage 4 cancer, I express all this to everyone I spoke to this is a game at every corner. The people whom scam this service and how ever they bill the company is all a waste of tax payers money. My dad really need this, so thank you US government for again failing our system.