Assurance WirelessReviews of assurancewireless.com

⭐ 1 STAR — EXTREMELY DISAPPOINTED WITH ASSURANCE WIRELESS This Lifeline service through Assurance Wireless and the National Verifier has been an absolute nightmare. The customer service is terrible, the website is constantly down or not working properly, and getting clear answers about applications and approvals feels impossible. What makes it even worse is dealing with supervisors who will literally hang up on you instead of resolving the problem. That is completely unacceptable when you are dealing with a service that is supposed to help people who depend on Lifeline for essential communication. People should not have to spend hours calling customer service, being given conflicting information, getting disconnected, and fighting with a website that doesn't work just to find out whether they have been approved. This program is supposed to help people—not create more stress and frustration. There are mothers, families, and people in difficult situations who depend on reliable phone service to communicate with their children's schools, doctors, employers, emergency services, and family members. In my opinion, Assurance Wireless needs to seriously improve its customer service and accountability, or this service needs to be discontinued and replaced with something that actually works for the people it is supposed to serve. DO BETTER. People deserve better than this.

Horrible in every way. It’s not even worth FREE! Cannot call some numbers including their own customer service! Cannot text some numbers. The customer service (5 calls) long holds. Representatives repeat the same thing over and over stating they are so sorry for the trouble but then do not have the knowledge to fix the issues.

This is the worst cell provider I have had in my 20 years of having a cell phone. This is a negative one star

Assurance Wireless approved my Lifeline benefit but processed my order as a paid phone instead of the free device option. They failed to create my account or provide a phone number, making online tracking impossible. When calling to resolve this, representatives refused escalation to supervisors and denied me service. They are total crap. But no surprise so is t mobile their parent

The phone my mom had for many years was slow and buggy from the start. We finally tried to replace it and Assurance wasn't able to activate the new phone I had to pay $150 for. Then they were not able to reactivate her old phone. Long wait times on hold to talk to clueless reps from overseas. If I am not fully refunded for the new phone I will have to file a dispute with the credit card company. Avoid this company!

I was lied to by the phone operator , I had to get a new sims card because of the mistake they made on their behalf . My information was put in wrong so it did not longer match nothing that was turning it and my application was never approved I had prior been with them for 3 years . The first phone operator lied and said my SIM card was on the weeks went by I called again the next phone operator told me the truth and said they never put the information in correctly my sims card was never on the way I stayed on the phone 2 hours . Due to them putting in the wrong address even though it has been the same for the whole 3 years it knocked off my service .

I've had this piece of shit 1 week, it sends blowback into a callers ear, I charge the battery, make one short call, leave the phone sit 3 hours and I had 32% power, it's a brand new battery it should hold a charge, if you try and text it's so slow you can type a sentence and then you have to wait for it to load onto the phone, ain't nothing free, is God damn right, this piece of shit, might be free, and the company iffy, but our government can force these idiots to provide devices that can be successfully used and operated

I had purchased the REVVL 6x Pro from the Assurance website. All was good until the phone actually arrived at my house. They essentially sent me a bricked device that was used as a display model at T-Mobile. When I tried calling ENI to get a replacement, they told me I had to REPURCHASE the same phone and send the other back in order to get the exchange. Which is absolutely ridiculous and also scammy as fk. You guys suck for wasting my time and my money.