Assurance WirelessReviews of assurancewireless.com

This government service is terrible. I asked for a new phone they never sent it after telling me to wait 3 weeks. They was supposed to reactivate my old phone but never did. This service needs to be shut down. They are not a real government phone service. There customer support agents lie like crazy. There whole company is on their way to hell in a lake o fire the way their headed.

This company lies. It's difficult to understand the representative. I was told that a phone my client had was on a warranty and would be replaced for free. This phone was the free phone from the food stamps. When the phone never arrived, I made another call to customer service. This agent with thick heavy accent told me we had been completely lied to. The phone was not free nor was the shipping. We were told the only option was to cancel service. All of this we went through because her old phone could not charge or even turn off.

NEVER USE T MOBILE ASSURANCE. I HVE BEEN NON STOP CALLING SINCE MAY 4, 2023 THEY RIP YOU IOFF AND FAIL TO KEEP THEIR PROMISES. ASK 4 A SUPERVISOR AND NEVER 1 AVAILABLE

I've had Assurance Wireless for over 2 years and and they have never been as awful as they are now they have now made it impossible for me to use my Wi-Fi on any other device at all none not one and then they tell me that I have used my Wi-Fi data up which is impossible because the only thing I've ever used my phone for the last 2 months for was making one phone call because it is now gotten to the point that it is a worthless piece of s*** company who cares less about anybody besides taking money from the American people and you know the benefits taken from and everything paid for is from the taxpayers and it's different countries that are taking our money and our Congress and representatives are allowing it because it is their company

WORST CUSTOMER SERVICE EVER TODAY IS SUNDAY I CALLED AT 4:45 pm nyc agent couldn't help me and I asked for supervisor she hung up after 1/2 hour and no survey came on. I called back got someone else who couldn't help. I asked to speak to supervisor he was the absolute worst. I only had my phone 6 days and it was disconnected. I got no help no real answer except dude said I applied for another service and I told him I didn't he didn't believe me he just wanted to banter so leaving me frustrated I asked for a manager I said I was go report the call he kept putting me on dead air Itold him the call is recorded I said am I being denied he said yes I said hang up so I could do the survey he interrupted the survey and then hung up worst service ever time was 5:29pm

The phones don't work and customer care is HORRIBLE...it's super annoying trying to do anything with these phones...

Assurance wireless or Lifeline is races. If you speak english, you will receive the best (Samsung or Motorola phone) in the storage, but if you speak Spanish you will get the worst ( schock voltsv55 phone) in the storage. Races, races,races country, unfortunately.

Just take the phone they give you and throw it in the trash! If it is a Schok phone this is the best thing you can do for yourself. No point in using a program if the equipment they give you is not able to do the job... Even a basic serviceable used phone is better than the garbage they will send you. Go elsewhere if at all possible