Assurance WirelessReviews of assurancewireless.com

I had assurance wireless for a few months. The phone was incredibly slow, took up to two minutes or more to connect a call. Even a 911 call would shut off randomly, and in general just didn’t work I reported this issue many times assurance wireless wanted to do troubleshooting time and time again and each time seem to have no knowledge of the phone or how to troubleshoot. I ended up requesting a new phone I was told time and time again one would be sent. Never did never received one never heard from anybody. Never got a call back like I told, I would ended up canceling with them and still continued month after month to get their emails and letters in the mail for service. This company is absolutely ridiculous. They may as well be a scam because everything about them is scammer material. Don’t sign up go with a better more reputable company.

Assurance hijacked by ACP benefits, and now I can’t move forward because they will not disenroll me from their service Never had anything to do with them. Never got a phone. They refused to release control my ACP account which is a $30 per month loss of benefits.

These dummies!!! I call to order a new phone and a few hours later, they turn off my current phone while I'm frickin' driving to a remote location. I use someone else's phone when I get back to the city to call them and they LIE and said service was down in "my area". I told them that wasn't true because I literally traveled 60 miles and at no time did my bars appear active. They kept saying service was down where I was at but I was literally on a cell phone with them...!?!? So, NO SERVICE for a day (they expedited shipping) until I receive my 'new' phone and its a frickin' lemon. Repeatedly drops the hotspot right out of the box and then stops working altogether. I call them and say put the service back on my old phone until another new phone comes AGAIN, so they literally go through the rigamarole of transferring my service and they say "it can take from 15 minutes to 2 hours for your service to switch over" but 2 hours later the service was still on the new busted phone. 24 hours later I receive my newer phone and that one too, ends up dropping the hotspot service constantly and now the hotspot appears to have stopped working altogether yet again. When I called them to try and switch the service back my old phone they AGAIN went through the rigamarole and line about waiting up to 2 hours and I told them,"that's what you said the last time and you guys didn't switch it." So they put me on hold for 10 minutes and then a spanish speaking agent came on. They simply dumped me into the spanish queue rather than actually dispensing customer service and courtesy. This company is disgustingly dishonest and shouldn't be allowed to hold government contracts. Force inferior products on people and then lie about their actions. They don't even keep records of who entered your account before them. If I could give them minus on a review that wouldn't be enough. Terrible liars.

Going to assurance wireless and expecting good service, Is like going to a wh*#re and expecting to be loved. Not going to happen.

Through deceptive marketing I "upgraded" my account. This caused my ACP with Xfinity to be ended. It took a lot of work by Xfinity and myself to get back to Lifeline only with Assurance Wireless. Still get "upgrade" notices. Poor customer service, deceptive marketing and inadequate website.

Have an account with assurance wireless and about half the time I cannot access my account because assurance will not let me in to my account. This is totally absurd

I was going into assisted living and I needed a phone. I am on medicaid. I "attempted" Assurance Wireless which I had many years ago and it worked wonderful. This experience was AWFUL. When I tried to set up the service I accidentally dropped the phone mid call and I was now deemed invalid. I had to reapply if I wanted service, so I did and they sent me a second phone. If I could have spoken to someone maybe it could have been corrected. Anyone who spoke to anyone at this company received a miracle because every phone number takes you to the same automated system. You just go around the same prompts at every number. There is ABSOLUTLEY NO CUSTOMER SERVICE AT ALL. This company should not be allowed to be in business at all. I suggest you look elsewhere, don't use it. Can't recomment something that doesn't work. I'd give them no stars if i could.

They kept sending phones that don't work. They are quick to sent the first and second phone, after that, you'll have to pay for it,