Assurance WirelessReviews of assurancewireless.com

In June 2023, I paid $32.86 for a replacement phone. The Schok phone they sent was worse!! I returned it and asked for a different phone. No phone arrived. Even though, I was told to expect a phone in 3-5 or 5-7 business days. I then asked for a refund of $32.86. That didn't come either. Again, I was told that I would receive a refund in my bank account. Then, I was told that the shipping fee is "non-refundable"! I told them that I want a new phone or my refund. Then, they told me that I had to pay another $20.00 in shipping fees!!! I have written them a letter that includes the case # of certain times I called them. As of this date, August 17, 2023, I have not heard from them and still do not have a new phone or a refund!!! Please STAY AWAY from Assurance Wireless!!! Poor Customer Service & corrupt business practices!!!

My mom was on the phone with assurance wireless and the lady wasn't listening at all. My mom asked for a supervisor and the lady said she doesn't have one on site then said she works from home then said another thing. We asked for her name and employee number and she only gave first name and nothing else. She said her name was Jane and her "supervisor" was Erica. No other info at all. I'm contacting HR as well after this. 3:04 pm pacific time

If I could give negative stars I would, I will be telling people to use a different company. I am assisting with a client who has had issues with his phone for months, "it was a tower issue" "it's a SIM card issue" nothing they have done has corrected this problem, So he asked for replace phone, now they stated that it has to been in year, The problem started before the year was up, they have this documentation, if he wants a phone he is now charged for it. So they are not fixing the problem with his phone, they want him to pay to get a new phone. First I was told cost would be 49.99 then when speaking with supervisor cost was different. Very Very Very poor customer service. A company that doesn't provide you with service but asks you to pay money for a free phone, because what they give you doesn't work.

This is a fraudulent phone insurance company. They purposely send you the wrong phone and hope you dont notice after paying the deductible and filing a claim and then blame the customer. I do not recommend. They are highly unprofessional! Very crooked!! Beware.

Your representatives which roam around NYC offering to sigh for acp program charge 150$ for a phone which is supposed to be free!!! That's against the law! I will complain to the federal agency! Precisely, your representatives on 181 street in NYC, I don't know if you even aware of these frauds sitting outside and selling for 150$ free phones.

If you need help with a replacement phone they will not help you. They constantly lie that they will send you a replacement and they never do. When you call back you go through the same process all over again another promise that they will send a new phone and nothing. Very unprofessional company. Don't waste your time with customer service . they only tell you what you want to hear .

Scam! They send phone that doesn't work then argue about the warranty. Never got a working phone plus they argued about the warranty even though I have the warranty saying it was still under warranty. They put me off so long that phone did go out of warranty and phone doesn't turn on at all. Believe me these people are scam. Horrible beyond belief and disrespectful. I told them I was going to ask Americans to boycott Assurance Wireless.

If I could rate zero I would. My brother was without a phone for over 2 weeks due to a tower problem and as of today he still has no phone. I called on his behalf and was told the shipping fee had to be paid before a replacement phone could be delivered. I asked about the shipping details, was given two prices ( regular and overnight)..I provided my credit card information for overnight shipping, unfortunately the system was down so the payment couldn't be processed. Come to find out the system had been down for several days. Then I was told to get top up card to cover the shipping. Bottom line, after speaking to 4 agents, I finally got an order number and confirmation the phone would be received next day and the tracking number would be provided within 1 - 2 hrs. We'll it's the next day and after speaking with the supervisor Michael (35 yrs svc), I was advised there is no overnight, all 4 agents gave me the wrong information and the phone will be delivered Monday by 8:30 pm...the only thing is he will have agents be retrained. So I spent an extra $10 dollars for nothing...regular shipping $20 (3-5) days, expedite $30 ( 1 day less). Oh FedEx doesn't deliver on weekends per the supervisor. So ny brother has another 3 days without a phone. Hopefully your experience will be better!