Assurance WirelessReviews of assurancewireless.com

It's another lifeline provider with awful customer service (I've been with two so far). Assurance doesn't allow you to bring your own phone. You have to buy one from an approved list. They will give you a free phone, but it's a cheap model that may last only a few weeks or months, and they will charge for a replacement phone if it was broken and not defective. First time I broke a phone, I called their customer service, and they promised to send me a replacement for free that never arrived. When they called back, they then stated that I had to pay $39.99 for a replacement. Whatever, I paid and got the new phone. This one didn't last me four months before it also started falling apart. After going through a nightmare of a customer service experience, the company wanted to charge me an EXTRA $20 ON TOP OF THE $39.99 for a second replacement. $59.99!!!!! Needless to say, I'm done with this company, it's infuriating customer service and surprise replacement phone costs. I don't have the patience for such abuse. It's a free service that isn't worth it.

Insurance wireless is the worst company to go to. I had to call them five times twice. They lied to me and said that my phone will be on the way because the cell phone I have broke on its own did not work did not turn on they lie to me and said that is on the way, and they’re nothing but a bunch of liars. This is the worst company to go to even if it’s free. I called back and canceled my account. The only thing they wanted me to do was give them good ratings.

Poor customer service, phone is a very low end phone…it’s pretty bad..just an overall bad experience ..stay away!

When my father's free phone broke, we ordered a replacement. It was defective. They sent a replacement. It was again defective. Decided to buy a phone, hoping it would be better. You can only buy through their AW Q1 site. Literarily no customer service at Q1 (phone, chat, email, help desk tickets for a month - no reply). The phone got stuck in transit for a month, then was returned to Q1. At that point they issued a refund stating, "customer no longer needed". Called AW to request another replacement phone. They processed the request and told me up to 5 business days. In 2 weeks, still no phone. Had to call and was told I have to pay $30 for shipping and the phone. Not that it is fair to keep paying for defective phones, but why wasn't the $ mentioned in the first place? Meanwhile, a disabled 90 year old man is stuck with a defective phone that cannot receive incoming calls. It has been a long ordeal. The issue had to be escalated and the supervisor was borderline rude. They say they appreciate you as a customer, but they do not.

Do not waste your time on this company they have lied to me they gave me phony tracking numbers they gave me phony reference numbers they are scandalous they ripped me off that kept my money they refused to return it they refuse to give me my refund. This is the worst company I have ever dealt with awful please don't even waste your time or your energy or your money on this company they steal from their own customers.. please save yourself the hassle don't even bother with this place it's a complete scandalous rip off it's a joke.

The worst ACP lifeline plan these phones absolutely stink. I would give them a -0 , if I could absolutely poor they try to be nice. They all make believe that their names and I already know where they’re coming from. …I even asked if I can use my old phone which was like new and they won’t have SIM cards cause all they use is android and I used to use iPhone smart phones. I prefer a flip phone and as an Air Force veteran senior now these phones break easily. Used! I had one replaced just in the beginning, died while important call talking and then, replaced but a hassle with inept reps…The worst ACP lifeline plan as these phones , service problems, they absolutely stink. I even asked if I can use my old phone which was like new and they won’t have SIM cards cause all they use is android and I used to use iPhone smart phones. I prefer a flip phone and as a Air Force veteran senior now his phones break easily. I had one replace just in the beginning and then now they said they were to send me one out and now it’s over two weeks so I’m either gonna go with QuickLink, which is better or even true connect or just go with one of these companies like boost Mobile or mint… I want to let you know I was with Verizon for 20 years. I finally got the veteran discount pan years later? and they knew I was a veteran from the beginning. All I wanted was to change my phone number after 20 years because of spam, Robo calls and they messed that account up with all the outsourcing. I had problems with Amazon because of this, they were in my account after so many years they ruined my Verizon account , T-Mobile and you name it let’s take America back again. I know I was US air force Space command, Space Force top-secret! Wake up it’s not free it’s to track you..NSA, lol

My phone was turned off. Customer service rep said because i didnt use my phone but use it everyday. Ive been with yall for 13 years! Now i have to re apply but i dont want to lose my number. Customer service talks too fast, dont understand them either. Now im paying 10cent a minute but yall are ripping me off. Ive been counting. Really really feel let down by yall.

Assurance charged $20 to ship and old slow Chinese phone 📱 which runs disruptive ads screens overlay which technical assistance cannot turn off. Customer service stole the credit card info when I paid the shipping and ordered expensive make up $400. DO NOT USE ASSURANCE