Assurance WirelessReviews of assurancewireless.com

I would give these FRAUDSTERS no stars if that was an option. I had service with them under the Lifeline plan and went through the recertification process by phone back on 8/19/2023. The customer service rep assured me multiple times that I was recertified and she even said my plan was upgraded to all unlimited (talk, text, data) starting immediately. Then on September 29 they cut my service. Just like that! NO NOTICE AT ALL! Don't waste your time with these lying scammers. There are much better cell companies out there.

HORRIBLE! HIDEOUS! If you want a better phone service, just consider standing outside and yelling to whoever you want to call! I guarantee you will get a better result. WHY does the government use crappy 3rd world phones? Why do a bunch of Chinese characters cover your screen sometimes? Points to ponder folks.

Assurance sent me an email saying i need to use my service by a certain date or I lose the service. My reply was, I cant use service if I dont have a phone to use it on and you have failed to replace the defective phone as Ed from Turkey said you would. Ed said it would be shipped September !st and it would be 5g compatible. it is now over 45 days I have been without a phone and still they dont respond.

I would have given them zero Stars if I could, this company customer service is the worst I have faced in my life they lie they make you wait for no reason, for hours and they hope that you hang up. The worst customer service ever, shame on them.

They constantly lie! And it's for no reason!

Cut my service off after 3 days like are you serious why did I even sign up there literally useless. Plz stop funding this l.

William Bangs, u have hrmed me by unfairly cutting off my fonefor 4 months. U have my acp # and all you allow is the broken unusable web site. U have my application , then u dont. T mobile says u er supposed to ontact me. Fat chance. Headquarters of t mobile says it is ur fault . I am legit. But cannot afford the t mobile fone I had to get because of med readmsons. U r unreachable by phone today . Says go to web site or just says goodbye. Want to communicate with actual knowledgeable person in USA. Not poor foreign reps. You offer not a lifeline, instead for us who b compromised and living rural it is a deathline. Have has c ree phone like 20 years, never had such horror. Lies and deceptions . I am sorry that I may use harsh language, but what u are putting .me thru is abominable. And as I expect this will do nothing. U r not there. U can not care. It's not . But they have all my info, just keep saying I'm good, then bad , .

Is there a zero o can rate . Phones garbage tell them good phone or canceling. Deceptive market practices. Sign unlimited talk text and put on basic of not catch it screen print any plan change tell 7 days get unlimited . Then send China phone works week . FCC NEEDS COME DOWN HARD THESE GUYS ..I send Fcc 2nd complaint go anyone but them . You should not be trying get low income folks buy phones . Metro tmobile its compatible to y system or you guys just Bull .