Assurance WirelessReviews of assurancewireless.com

Worst customer service ever. Their communication is garbage. When I first got a phone from a stand of theirs I was I didn't have to do anything once I was approved, I got a phone and life was good till they said I have to call lifeline and they cut my phone off. I than had to get a new account and said I'd get a replacement phone.. turns out that wasn't the case. I had to get reapproved and was told it would take a few days. Its been dam near a month and still nothing. I'm going back to safelink. No seems to care in tht company.

bunch of uneducated bunch running this out of Philippines

O* avoid customer service-waste of time AW if they send email after email saying they are working on your issue they are just leading you onto no where. Forward their email to the Public Utility Commission and tell them AW is collecting Fed money for the ACP and not using the money to provide you with a phone or phone service. PUC helped me resolve my issues with AW when AW replies with their nice letter of fake help forward that to the PUC. Only by doing this did AW do anything but keep denying I was eligible for ACP Finally after receiving a phone and service AW discontinued my cell phone service saying I was not eligible because my ACP expired. No it is still current. PUC opened a complaint for me and told me not to email AW but If AW emails me again forward it to the PUC (Public Utility Commission) I wonder why AW has not been charged with Fraud. There are so many complaints against them.

This company is the worst the shutt my phone off right away because I transfered my lifeline and acp and now I'm without a cell phone also I called them to update my address they didn't know how to do that eather also the phone they sent us the shock volt s55 this phone is trash calls cut out and I have to put my phone on speaker to talk to people this company has Been nothing but trouble and I'm dropping them like a hot potato this company isn't worth your time

I've had nothing but trouble since Assurance Wireless switched to T-Mobile. Most recently the WiFi hotspot quit working. The first rep told me that I qualified for an upgrade free of charge because he couldn't fix the problem. That he would send an email confirmation with a case number. When received, I was to call back to order the new phone. I never got the email. When I called back a week later, no surprise, they didn't even have a record of the prior conversation. Said I could buy a new phone. When I protested, she said to hang up and restart my phone while she tried something else and she would call me back in 5-10 minutes. I'm still waiting on her call. I WAS a customer for 9 years. I'm changing providers because they simply don't care. They get paid regardless of substandard service and equipment.

If I could give zero stars I would. They sent me a phone that never worked. The phone was never activated and I was told for 3 weeks straight that it was a system error on their part. They never offered to send me another phone. ALL THIS COMPANY DO IS LIE. THIS PLACE SUCK. DON’T WASTE YOUR TIME. SCAM SCAM SCAM

It seems the people on the street pushing assurance wireless are very dishonest...dude named Eddie.... I paid $100 for an upgrade phone and now I have two phones with two different numbers... they said I would get a table which now I know is impossible because we can one get one thing... calling them you get people who who only know half English...do a search for best company and stay away from assurance wireless ☹️☹️☹️☹️☹️

A very poor reception, customer service lied including a supervisor for an issue has been dragging for 4 months and still no solution when they have everything recorded. However, they kept lying and saying they have no records. DON'T WASTE YOUR TIME AND MONEY.