Assurance WirelessReviews of assurancewireless.com

I wish I could give them a -100. I was sent a phone that is too small, I can't see the screen very well. I was told I could send it back, then told I couldn't send it back. After calling numerous times I talked to a woman that was sending me a phone with a bigger screen. It didn't come so I wanted to be sure it wasn't left at my door & some1 else grabbed it. Then I walked to ROY on 9/4. He said it was sent on 9/1 & I should have it in 7-10 days. It's still not here so I called & was told there was no phone sent on 9/1. I was told that I had to talk to the manufacturer , the manufacturer tells me I need to talk to Assurance so it's a constant back & forth & they have no clue what they're doing. LIES, so many LIES. So NOW I am calling again to talk to a supervisor because she told me there wasn't a supervisor available. Angry doesn't even describe how I am feeling right now. I despise being lied to. Worst company. Plus finding someone that speaks clear English. I got through & she made me repeat everything before talking to a supervisor, she then connected to so I could leave a review & no supervisor. The absolute worst company I have EVER had to deal with!!

The customer service sucks the plan sucks you only get uimited talk and text and 10 gb of data they transfer me to a different provider which kicked me out the system when I updated my address because they don't have a 2 tier data base when they redid my application it kicked me again saying I was no longer eligible when I am and was I got so sick if them I went to metro never again not only that they made it where I can't transfer my phone had to get a new one cause they left it active with no data

I'd give a 1/2 star if I could. I wanted to bring my own phone. and it was nothing but problems. I think they were trying to force me to but a phone 2x I put money on my acct , after receiving suggestive texts to do so. They'll tell you if you have more data, your phone may work. After I walked away from them, I tried to get the $30 that was still in my acct. I CAN'T EVEN LOG IN NOW, MY ACCESS IS BLOCKED. CUSTOMER SERVICE PUTS TOU IN FOREVER HOLD. THEY CAN TAKE MY $$ AND SHIVE IT UP THEIR PROVERBIAL ASS. EFIN MONEY IS TIGHT ENOUGH, YET THESE CLOWNS DONT SEEM RO CARE. I GO TO KILLEEN TEXAS ON OCCASION TO VISIT WAR BUDDIES. ASSURANCE WIRELESS IS IN KILLEEN TEXAS. WHERE DO YOU THINK IM GOING WHEN I GET TO TEXAS?? .

They might offer the most amount of Mobile Data compared to other Networks (depending on your type of service plan) but they lock your SIM card and if your phone breaks you must find another phone to call them... wait on the line for at least 30 to 45 minutes ,then finally switch over your phone. They say you can do this online but NO! If you're phone breaks you can't have their verification text sent to your phone and you are stuck!

I'll be more than happy to tell the truth about the experience I have had with Assurance wireless and at least 14 yes 14 members from their staff from operators to mangers. But since I was lied to and directed to so many people I have no idea what their real names and position status of these people . This took place from 3 months ago up to a week ago and today is august 29 2026. I simply called them and needed a new cell and sim card. Ok filled out the application in all 6 times during a month in a half just to get a phone sint out to me. Well I never pushed send on any of them first applications because it was not my address I put down in correct order. So I never confirmed my applications some jerk weed (s) kept sending my applications through and whenever I'd call they hang up or tell me the matter was fixed so I would stay patient during this 2 1/2 month now waiting for this cell to come . Now like I said from 1 month if BS now up to 2 1/2 BS. Lues upon lies , that's all I got from them so far. So finally I had 1 person tell the truth and it came just like this person said, BUT one problem , Ups gave it to someone else in my building and took a pic if whoever's screen door. On my side if the building we all have no screen so how did that deliver driver smyxk up my address that bad . Now u know I been waiting for this cell forever. And remind you this assurace wireless company u gave 10 start each time because they were that amazing about telling me lies and promises that I'd receive my cell before it was dropped off someother door. Yes all they want is 10 star report but after y gave them and was tricked and found out and cought in to them , it's done. Also I was gave over to multiple vibders , I was directed too and gor nothing to do with my cell problem so now we in 3 months. No cell still lies , and add 7 more people to my 14 list and understand these mother&-+(rs, really need dekt with . Finally after I told the last kier and fronted them about they all being investigated, all of a sudden the phone came in 4 days. So I had my hands on the package we eating from Las Vegas heat opening the new cell and BAMM 🫪🫤 my look , I'll be a monkues 1st 2nd and 3rd uncle in mind these f@$(rs sent some 2024 cheap accceee cell out and so small I can't read tex or see anything. It misspelling words adding letters everything opposit from what I turned in for it to perform. But to sum it up I'm about to take this raggady cell ship to the gutter and call it a day. 3 months with lies and tha garbage gets sent to my door unexpected finally. U hope someone does something about this whole assurance wireless company because I never deserved the treatment or disrespect for their mess up at the beginning for send out something u never approved of. If wimirds are misspelled and back word blaim it on you know who AW. PEACE PEOPLE.

I was supposed to have have gotten a SIM card almost 2 weeks ago, and when I tried to call their 800#,they kept asking me for my phone number, since I don't have a number yet, they basically hung up on me.. so how am, I supposed to get an actual human being and resolve this issue?? I contacted UPS and they said that they haven't received the SIM card from ASSURANCE WIRELESS..

This has got to be the worst rip off. I would advice putting the monthly amount in a savings account. You will come up better. I have paid this company for four years and for 45 minutes, I went round and round trying to get them to either repair or replace the phone's battery. They ask the dumbest question the one would have difficulty answering. 1. When did the battery degradation begin? Exact date. 2. When did you buy the phone? 3. Is there damage to the phone? Exact date. When did the damage occur? Exact date. Dumbest questions for 45 minutes. I finally told the customer service agent that I was done playing their games. I was done answering questions that no one can answer ..when did the battery degradation begin? I am not AI! Never again will I buy insurance with this company!

They stink. Customer Service worthless. If u change your carrier or plan they don't advise u have only one week to get your old ph number ported, therefore u lose it and have to update all your contacts all over again. They also pull other devious stunts to jerk you around.