Assurance WirelessReviews of assurancewireless.com

I have been working since June to get service. Each time I was told I needed to call the National number. I did. I was sent a letter asking for verification. I sent by USPS all the requested information. Months pass with no answer. I go online to complete the application again to be told I have an account and I need to call Assurance again. I do, three more times. I call Assurance with their rep Ann on the line I call the National number she heard with her own two ears that my National application was approved and I was not with any other provider. We were provided with the application number. Assurance then tells me I have to call another service provider (refusing me service) because of the technical issues with their website. Assurance says I have an account with them, but can not provide me with the assigned phone number they say I have. They can not tell me when the last time the phone was used. They can not tell me when a phone was sent. They can not tell me where the phone was sent. This is the laziest excuse to send a customer to another provider instead of looking into the tech issues and the incorrect information they have from me in their system. Twice I asked for a supervisor and was hung up on.

Can I write -209 , run ....they shut you off then you have to pay At least 10 dollars a day which equals to 240 a month if you want to keep your service, it's a disgrace.

This is horrific and disgusting. If they have any contracts with the US government they need shut down. I am listening to my girlfriend on a call with one of the rudest and most ignorant people I've heard in a long time. It is strange...... If anyone can help...... It would be appreciated. I tried to contact my government (but lol)

My mother is a Assurance Wireless customer and has been for over 4 years now, maybe even longer (too long if you ask me.) On September 20th, she tried to place a call for transportation to her doctor's appointment, only to be met with an automated message from Assurance Wireless telling her to top up her account. She thought she dialed the wrong number and tried again, only to be met with the same automated message. Later that day she called customer service only to be told her service was turned off because the phone she currently has, isn't viable for free service and she'd had to purchase a new phone (but she can keep her same number and free lifeline service.) Needless to say, we were both upset. She was upset because this is her only phone, her only means of communication. I was, and still am upset because just 5 months ago in April I went through absolute hell to get a replacement phone for her (the same phone she currently CAN'T use anymore) because her last Assurance phone almost caught on fire, damaged our couch and our floor, and Assurance needed every bit of information and every photo to prove SHE wasn't liable for the battery swelling up in the phone. Even then, they told her that because her warranty was expired, she'd have to purchase a new phone. I had to file a complaint with the BBB and work with a T-Mobile representative to get a free replacement phone for her. Now you're saying that same replacement phone, a phone that's still on your website for phones you're currently selling to your customers, can't be used with lifeline service. You didn't switch networks, you're still merged with T-Mobile. You can't tell me this recent incident isn't Assurance trying to get their money back for the phone they were forced to send her for free. I WILL be filing another complaint with the BBB. This is not the first time this company has done this to a customer and it probably won't be the last. It's absolutely horrible to treat your customers this way, ESPECIALLY during this time in life.

Assurance Wireless (THEY DO NOT ALLOW YOU TO MOVE THE SIM TO ANOTHER FONE) Just another one of their SNEAKING TRICKS that they do not say anything about. NO where on the web site does it mention of moving the sim card. Very lousy company for only use in the lower 48 or 49 states, & puero rico. They charge another fee for calling outside the usa. 10 cents a minute or more calling outside the usa without this extra plan... So i am putting in the details of this LIFELINE, SINCE no where people review the inner part of ASSURANCE WIRELESS that they dont tell you

Last month I could not get internet service because the company claimed I had made "good use of the data" so they penalized me for close to a month. I thought I was getting my service restored on 29 August 2024 and it is now 8 September 2024 and I still cannot get the internet. The rep claims I have exceeded my datal limit which I disputed, then told me the program is going to end soon so I should buy some minutes. I have had issues with T Mobile in the past using another free phone service, so I refused. The rep told me I need to purchase more gigs. Nope, no can do and my senator Ted Cruz of Texas is totally worthless in that he does not support the ACP program.

This is supposed to be a free service for needy people who qualify for the Lifeline program. They instead use their service to try to extract as much money from their customers as possible. They disable the "Wi-Fi Calling" feature of your phone so that your 1000 minutes get spent before your month is over. Then they force you to buy minutes for a minimum of $10/mo for unlimited minutes. THEY ARE BASICALLY SCAMMERS!!! I switched to Access Wireless because you can use the "Wi-Fi Calling" feature, which saves countless minutes per month. I expect not to have to pay at all for this free service, which is how it's supposed to work!

I was approved for services and chose assurance wireless. Did the process and applied through the phone with a rep. The rep gave me an application ID, a pin, everything. I call back after 2 weeks because I never received my phone and Sim card to be told the application ID I have is under a whole different person's name, address etc. They said they couldn't find any information on me. I was in disbelief. DO NOT TRUST THIS COMPANY WITH YOUR INFORMATION!!! they could not give me a reason why this happened at all.