Assurance WirelessReviews of assurancewireless.com

My phone is locked up on the screen with the time and date and I can't answer calls,texts,or do anything. I can not even turn it off. I have called Assurance wireless twice and they said nothing is wrong. I have to call them on my wifi, how am I supposed to call the Ambulance if I need it? My roommate is gone, and I have no friends or family. How? Assurance wireless phone service told me,a Disabled person who has a problem getting around Politely it was really not their fault or problem. And said also "Go somewhere else and do business" they were polite so I guess it's my fault?

The phone they sent me I couldn't call out with out it cutting out the phone was the shock volt s55 and customer service wouldn't help also they wouldn't update my address on my account even after I gave my proof then they shut my phone off and won't turn it back on so I was stuck with wifi only

They approved my application while I was on the phone with them. My phone didn’t arrive as expected. I called and my application was gone. I reapplied and was approved again a week later I called to get the tracking number and l was told that I needed to call the Lifeline I did and I got a transfer of benefits code and called again to give them my information. Last Thursday I called and I was told that the phone was on its way but couldn’t get a tracking number yet. I called today and now the story is that I need to call the national verifier and the phone was not coming. I called lifeline number again and I found out that my service had not been transferred and I do not have to call the national verifier I explained what happened and then filled a complaint against Assurance Wireless. Assurance wireless did not use my legal name they omitted the hyphen and the last part of my last name. Lazy lying company they also tell you on the phone that for $10 a year you get unlimited talk, text and data. That’s not true you get 3000 minutes talk 7 high speed data and unlimited text. Wow the agents really do want you to know even pressing them for the correct answer they try to side step the answer.

Really want to know what went wrong.. I signed up for their service. That's really what went wrong. I handed all my personal information over to a hacker. I think they would be much better served with their head up their ass they might see something clear. Obviously more training duh. Maybe somebody that gave a s#!+ about their job. And when something happens having a service that somebody actually can communicate with a human with would be great. That would be a wonderful start. Otherwise all I can think of is scam scam scamming the government out of money since this is government funded.

Horrible customer service. When their operators can't resolve your problem, they disconnect you. Every customer service person that I have spoken to were based in The Philippines and these people are excellent, professional LIARS! The aggravation that they put you through is NOT worth it. Elon, go get them. They should be put out of business for the terrible things that they do to people who rely on these phones.

Why,my,phone,is,not,working,I,don't,understand,it?-Help!

On the application process, there are 2 options to choose a phone or a SIM card. When I tried to choose the phone option, it would not let me. So I had to pick the SIM option. That's a bad idea. Because if you have an extra phone, you can use this SIM card on, it has to be unlocked. And if it's a track phone, the company will not cooperate and unlock the phone. Therefore, assurance, wireless is getting everybody's information and opening accounts for a service. They cannot use then refused any kind of other option for providing use of service.

No customer service. Automated system hangs up on you and have to call back multiple times. Staff says they completed a task that doesn't happen. Then you call back and the next person says they can't do. Incompetent lazy Staff.