In the previous review, I wrote that they would never return the money, therefore, I was forced to use their service. I started uploading some of my web services and along the way, I created several technical tickets to gain some information. Without any exception, they replied with links to very old blog posts that were unrelated or their answer was irrelevant. Finally, I just asked them to give me the logs of my services to diagnose the problems myself (The most primitive feature of each hosting provider). What was the answer!?
"Since you are on a shared host we can not share logs!". I tried to understand which version and configuration of IIS and MSSQL they were using and enabled the logged on my own. With the logs I enabled, I also fixed all the problems!
I finally sent the message and taught them how logs can be enabled for each user within files on their host! However, it is insane that they do not understand anything technical. Even how to use the features of their host!
You will be all alone with very limited features there. I strongly recommend not paying any penny since they will lock it and give something beyond bad service (almost no service).
Response from ASPHostPortalMay 2, 2024
Thank you so much for your wonderful review and we are delighted to see you posted 2 reviews within just a few days time. We understand it is pretty difficult to acquire customers nowadays and thank you so much for being our WONDERFUL COMPETITOR. We certainly hope you can continue your hard work on this forum. Just for a small information: We have been in business for more than 15 years and we have dealt with many customers from different background. We have policy in place and we will certainly adhere with whatever written on our Policy and Terms and Conditions.
IM
Ibrahim M.
Very bad experience from this provider.
Very bad experience from this provider.
Signup at your own risk!
Their subscription description was not what I was provided. When I contacted their helpdesk, I was asked to pay additional for the services that I wanted.
Then it became a matter of '.. we will get back to you in 3-5 hrs ...' which they never solved anything.
When I finally had enough of this rubbish response over 3 months, I asked for a refund.
They cancelled my account but never refunded any money without any notice. My account was dropped.
Now I'll just keep on asking them to refund my money. AND submit a bad review anywhere where they exist on the internet until I get a refund.
Home | Change Password | You are login as .............. | Log Off
Ticket Update
.............. (client) said:
Hi, I had thought I signed up for a Docker hosting plan.
However, it looks like a Plesk hosting plan.
How do I deploy a docker container to the hosting plan?
Do you have any documentation on how this is done?
Steve Z. (staff) said:
We are checking the status of the server and your account details. We will get back to you with an update.
ETA: 3-5 hours
Kind Regards,
Support Team
Michael B. (staff) said:
Hi ..............,
Kindly be advised that for the remote node support, Docker requires an extra license to run on a shared server. You may check it at
https //www. plesk. com / extensions / docker/
Kind Regards,
Support Team
.............. (client) said:
Hi, I did not want a remote node support plan for docker.
When I signed up for the Docker hosting, your system did not mention this at all and the additional extra licenses.
What I wanted was for a plan that I could host my docker containers.
Steve Z. (staff) said:
Thank you for your inquiry. Your problem has already been assigned to another staff and he will certainly get back to you ASAP. We appreciate your patience while we are solving this case.
ETA: 3-5 hours.
Kind Regards,
Support Team
..............(client) said:
Hi, I did not get any updates on this.
Steve Z. (staff) said:
Thank you for your inquiry. I will be looking into your issue and I will provide you an update once it is available. Your patience is truly appreciated here.
ETA: 3-5 hours.
Kind Regards,
Support Team
.............. (client) said:
Hi. Still no updates on this?
Steve Z. (staff) said:
I am looking into your case now and I will be attending into it shortly. Your patience is highly appreciated. Thank you.
ETA: 3-6 hours
Kind Regards,
Support Team
.............. (client) said:
Hi. No updates still? Its been many days already.
8 Nov 2023
12:22pm
Steve Z. (staff) said:
We are checking the status of the server and your account details. We will get back to you with an update.
ETA: 3-5 hours
Kind Regards,
Support Team
.............. (client) said:
Hi. I keep getting your email saying ETA 3-5 hrs. But still no updates.
24 Nov 2023 5:30pm SIN
..............(client) said:
Hi, if you are not able to provide me with a Docker hosting platform as I had originally signed up for, please cancel and refund my money.
04 Dec 2023.
.............. (client) said:
Its been many months and still no responses from your end about this.
I also found that my access has been suspended and no refund has been made.
Please refund.
.............. (client) said:
You have cancelled my account without any confirmation and have not refunded my money.
CA
Carlos Ahmed C.
Frustrating Experience: Unreliable Service and Lackluster Support at ASPHostPortal
Despite the initial affordability, my experience has been marred by significant issues:
Ineffective Support: Solely relying on an online help desk made addressing critical issues, like server-related downtime and SSL configuration problems, frustrating and time-consuming.
Performance Concerns: Frequent downtime and inconsistent performance negatively impacted the reliability of my website.
Value for Money: While the service started cheap, the overall lack of support and service reliability made it poor value for money.
Refund Policy: Upon canceling my account due to ongoing issues, ASPHostPortal refused to offer a refund for the unused portion of the subscription, reflecting a lack of customer-oriented policies.
In summary, my time with ASPHostPortal was characterized by unreliable service and inadequate support. I recommend considering alternative hosting providers with a more customer-centric approach.
Response from ASPHostPortalJan 2, 2024
Dear Mr. Carlos,
Thank you for your review. According to our system, we can see that you have been with us since July 2014 and this means that we have provided you a service for almost 10 years. Pertaining your feedback about our system, we have used this system since our inception (and that was almost 16 years ago). Besides, if our system has so many issues, we do not think you can stay for almost 10 years with us, do you? For your information, we do *not* increase your hosting fee since you started the service with us 10 years ago.
We sincerely apologize if in case you experience few short downtimes during your 10 years tenure of service with us, but we do believe that we should not deserve a 1 star rating just because of the recent issue you had with us. However, we value your feedback and we strive best to improve our service
Pertaining the refund, please be advised that we *always* honor all the eligible refund that is stated under our Terms of Service.
Above all, we wish you all the best luck with your new hosting provider. Thank you for the past 10 years stay with us.
KR
KURD R.
Worst hosting service as i have seen…
Worst hosting service as i have seen ever!!!!
Don’t waste time and money 💰
Response from ASPHostPortalDec 28, 2023
Hi Mr "Robot", thank you so much for your "excellent" review. We are so delighted to know that TrustPilot can easily validate and approve this kind of review.
OO
odumah O.
Their support has been terrible
Their support has been terrible. They could leave your ticket unanswered for over 4hrs and if they respond if you give feedback immediately you might have to wait another couple of hours. Just terrible.
Response from ASPHostPortalSep 26, 2023
We apologize for the delay in the response. Above all, we like to inform you that we manage to resolve your issue in under 4 hours. We will always try our best to resolve any technical issues as soon as possible. However, on some occasions, some inquiries may require further research and server setup and the problem resolution can take a bit longer than expected. If you believe your issue has not been resolved yet, please always feel free to contact us back by raising a ticket via our help desk system. Again, we sincerely apologize for the previous inconvenience
TR
tristan
really bad
really bad. signed up, email service is junk and needed private external email, servers are so slow its not funny, support barely answers or takes forever to answer and clearly cannot be bothered to do anything. they read support tickets and just leave them on read, unreal. considering just charging back. i joined through hostforlife.eu they seem to have several domains for the same company.
edit see reply below this company just lie about everything, i have all of the proof. and everyone should read these reviews before wasting away money on this "company"
Response from ASPHostPortalSep 26, 2023
We apologize we do not recognize you as our customer here. Is there a domain name you can share here? It looks like this review is from one of our competitors
SK
Simon K.
Affordable and best .net hosting services
Asphostportal is one of the most affordable .net hosting that I found. The database loads quickly, I don't have to wait for hundreds of other people's database to load in SSMS before I can look for mine. A variety options, including the ability to recycle application pool from control panel is one of their great features. Control panel is also quick. If you need for fast asp.net hosting services, I would suggest you use this company.
DJ
david J.
Please don't trust ASPHostPortal, these are liars and Con artists
This is the slowest servers on this planet I ever seen and they will also try to steal your money because they don't have many customers, these evil creatures are fooling people who never used the servers before and the people who use to create simple websites, They put thousands of users in 1 server and try to sell their crap, only some inexperienced people who create few pages of websites might like it because no traffic for them, this is not good place for e-commerce websites, they are lying, cheating and conning their customers and trust me they will be gone forever very soon. Con Artists, also they will never , ever give you any refund. Liars and con artists, They also have hired some people to write good review about them , any experienced programmer will never say a good things about their servers, so Please don't believe these inexperienced losers, they are lying to you. Only people who write good review about ASPPortal are their own employees. Only a 5th grader can use their servers because they will use these servers to create websites to do their home work, Not for any other professionals. Please don't trust these CON men, Also there are too many cheap servers available over the internet . all of them are here to make money, and profit, many Indian webservers are like that. BUT they will put 1000000 of users on 1 server and try to make lots of profit from ordinary people like you. There are also so many so called Journalists and self pro claimed experts who write about these servers like top10.com and other dishonest people , who know nothing about these servers because they are not very technical, but they know how to write bull , so they lie a lot , either They technically know nothing or they are also lying crooks , because you can figure out everything from the way they write and make judgement about any servers. I have tried quite a few servers over the internet as a developer, Please don't trust their review. Most importantly please don't give out your credit card information to either pay pal or to any of the servers. Most of them will say you will get the money back in 30 days, Most of them will lie to you. I had very bad experience with IONAS and ASP HostPortal servers. Trust me they will never never return a penny although they advertise on their websites. I think these crooks are running some old computers and servers in their home Garage and trying make millions of dollars from you. Please watch out and be care full and be aware of these Con Artists who are all over the internet. Some of them are also located in Russia and some are in Europe and USA. America and everyone please don't give out your credit card information to any of these criminals and get ripped off. You see America, Pay pal is also trying to steal your money and they both want to steal your money to enrich themselves at your expense, the funny thing is these thieves will never last for long time. in the old days Mafia try to rob everyone and steal to get rich and now the Mafia and these thugs are using Internet to steal money from the Normal people.
Response from ASPHostPortalOct 10, 2022
Hi David Joey
Thanks for your review. First of all, we are UNABLE to locate a customer under your name on our system. You mentioned that your site is not working and our server is slow. The question here is that have you reported this issue to our Support Team? If you did, would you please share the Ticket ID here? Would you please inform your domain name here as well?
You mentioned that we just operate 1 server and we have thousand of clients on our server. Do you have the proof to support your claim here? For your information, we do operate servers in *multiple* Data Center (UK, US, Netherlands, France, Germany, Singapore, etc). So, your claim that states we just have one server is completely untrue!
But anyway, please just SHARE a screenshot of the ticket you have created to our Support Team and we love to know more about you.
By looking at your past reviews, it looks like you leave an identical negative review to other site (FastHost) as well. Are you really our customer OR are you just one of our competitors?
We love to hear more about you.