Askanexpertonline.comReviews of askanexpertonline.com

Eric was patient and communicated well...

The company needs clear and immediately identifiable links to its online manual. Had they been there, I wouldn't have needed to pay for tech support. (Or perhaps this is a choice made by Canon.) Once at the site, I was linked to an unsafe page, which then demanded a password. I had no password, but it told me there was one on my printer. I looked exactly where the drawing indicated it would be, but there was NO password. I've had two Canon printers in the past and loved them, but this TR7000 series STINKS. I've barely used it and had to get new cartridges immediately. Then, the first time I changed the cartridges (last night), skipping occurs. Your tech says they're defective and I need to return them to the store and get new ones. I'm sure that's going to be an additional hassle. I need a printer I can count on, and this thing is a POS as far as I can tell. Looking for a new printer with better ink efficiency, cartridges that work, and an online manual that isn't hidden. I am disappointed with Canon. I'll never buy another one after this waste of time, money, and effort.

Did not expect the Help Tech to persist at finding a solution and going the extra steps to print out my questionable Amazon Prime good and bad purchases that I needed to know about to get my credit card company to correctly and completely deny bogus charges and perhaps find the person who hacked my credit card info..

He couldn't help me but gave me contact information.

Representative was very nice, but I soon realized it was not what I thought it was, and I canceled.

He resolved my problem quickly and (hopefully) prevented it from recurring.

He took the time to find the information I needed. He was prompt, polite, and accurate!

It was a very difficult issue, took over an hour to solve but he figured it out.