Jim and P.
Very knowledgeable and caring.
Very knowledgeable and caring.
24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-805-5962 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
Askanexpertonline.com (askanexpertonline.com) has 7,256 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Jim and P.
Very knowledgeable and caring.
Joy - Cayman I.
On 11 October I attempted to seek advise for my Android tablet where I had forgotten the log in swipe. I was asked to pay $1 but the company went on and withdrew $55 from my account. It would appear that a direct debit was set up because a further $55 was taken from my account again on 11 November. The company again attempted to withdraw another payment this morning which was blocked by my bank. When I spoke with someone in the chat, they wanted me to pay another $1 which I am reluctant to do. Because I haven't completed the form, the chat ended! There is no number or email in which to contact this company. Very disappointed as there appear no way in which to get my money refunded.
Response from Askanexpertonline.comDec 12, 2024
Hello Joy, We're sorry if you feel that way with JustAnswer. Please look out for a private message from us so we can gather more details and assist you in resolving the issue. Regards, Vanessa JustAnswer Customer Care [email protected] or 1-800-805-5962
askanexpertonline.com C.
AGENT ANSWERED ONE OF MY QUESTIONS THE OTHER QUESTION WAS UNANSWERED
askanexpertonlineJ.com June Y.
The guy that helped me was beyond patient. Never talked to a nicer person. I thank him and pray God’s blessings for him for his kindness.
Deborah H.
If it wasn't for the help of this program I would have been in financial ruin and severe heartache it just goes to show how many scumbags are out there that would destroy the great names of our US military out there fighting for our freedom thank you just answer and you're wonderful attorneys you save me from financial ruin and severe heartache you guys are the best and keep up the great work
Customer
Very please! My issue is very unique and was amazed how quick with the entire process. . The professionalism was outstanding and knowledge incredible Very much appreciate the information and direction with how to address the problem moving forwad.. A++ Will definitely be using this service again.
askanexpertonline.com C.
Good and I'm cancel you didn't help me at all
askanexpertonline.jcom L.
I told cust service I content to speak with an expert they said just pay 1.00 to sign up and I told them I’d return if I couldn’t get connected with the assistance of JP bc I have help with my 3 year warranty no need to pay 47.00 that I didn’t ask to pay.
Response from Askanexpertonline.comDec 9, 2024
Hello, I understand where the confusion is coming from, and I'd love to share more about the services we offer. JustAnswer is a 'people helping people", paid membership-only service advertised on Google, where we provide customized responses from hundreds of verified and qualified Experts across various categories. It seems you were trying to contact Hewlett Packard. You’ll need to reach out to them directly for further assistance. Upon review, your $47 payment has been canceled for you on 12/8/2024. These are showing as 'reversed' or 'voided' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. Moving forward, you will not receive any recurring charges. Please let me know if there is anything else I may assist you with and I would be happy to help. Kind regards, Violet JustAnswer Customer Care [email protected]