Ken K.
Was misdirected to this site
Was misdirected to this site. Was confused and eventually billed $1 and then billed another $55. After speaking with the representatives was assured that the bill would be canceled, but that would take between 3-5 days. But it’s only been 3 days so I hope that I Will see that action as promised. Your representative was so concerned and helpful and I believe him and trust that all billing will be canceled. KCK
Response from Askanexpertonline.comFeb 3, 2025
Hello Ken, Thank you for sharing your review of your JustAnswer experience via TrustPilot. We sincerely apologize for any inconvenience this may have caused. It appears that you have agreed to our monthly program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: https://www.screencast.com/t/57zCVADE As a courtesy, your membership payment has been canceled on February 1, 2025.This is showing as 'reversed' or 'voided' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. Moving forward, you will not receive any recurring charges. We do appreciate you for giving JustAnswer a try. If I can be of further assistance, please let me know. Kind regards, Violet JustAnswer Customer Care [email protected]