Askanexpertonline.comReviews of askanexpertonline.com

Response from Askanexpertonline.comFeb 24, 2025

Hello Greg, Thank you for your patience. Our records indicate that you've used our service before. When you returned recently, you saw a "Welcome Back" message along with pricing details for posting a new question. This did not include the "join fee" as it was already paid when you first signed up. Our monthly membership provides unlimited questions across 100+ categories for 30 days, with the flexibility to cancel anytime. If you'd prefer, you can switch to a pay-per-question option instead of continuing with the membership. While our policy typically does not allow refunds for membership charges, we’ve processed a refund of $55 as a one-time courtesy. The refund should reflect in your bank account by the next business day, though some banks may take 3-5 business days to complete the transaction. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962