Askanexpertonline.comReviews of askanexpertonline.com

Response from Askanexpertonline.comJul 18, 2025

Hello Ellett, Thank you for reaching out. We understand how important it is to have clear information, and we want to help clarify things for you. When you posted your question on our platform, you enrolled in our monthly membership program. This membership is designed to bill automatically to ensure uninterrupted service. During the sign-up process, you would have seen a message similar to this: https://ww2-secure.justanswer.com/static/Touchpoint/ImagesforCS/UK%20CC%20PRICE%20SAMPLE.png *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. I’ve processed a refund for the membership charge and confirmed that your membership has been canceled. We're here to assist you if you have any questions or need further assistance. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from Askanexpertonline.comJul 18, 2025

Hello Charles, Thank you for your review. Our records indicate that you've used our service before. When you returned recently, you saw a "Welcome Back" message along with pricing details for posting a new question. This did not include the "join fee" as it was already paid when you first signed up. Our monthly membership provides unlimited questions across 100+ categories for 30 days, with the flexibility to cancel anytime. If you'd prefer, you can switch to a pay-per-question option instead of continuing with the membership. Your membership has been deactivated, so no further recurring charges will occur. If you need any more assistance, please don’t hesitate to reach out. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962