Askanexpertonline.comReviews of askanexpertonline.com

Response from Askanexpertonline.comAug 22, 2025

Hello Steve, Thank you for reaching out to JustAnswer. We value your feedback and use it to improve our services. We are a constantly growing tech-savvy membership website working hard to provide professional Experts and services accessible to you. In addition to answering questions, we offer additional services to meet your needs. Our goal is to provide awesome service and experiences to make your life easier. Regarding your concerns, our Experts are carefully verified for licensing and credentials, and they undergo exams to ensure up-to-date knowledge. When creating an account you agreed to a one-time join fee and a recurring monthly membership fee. This covers your first question and subsequent questions until the end of your membership, supporting our Experts' compensation. If you have further questions, feel free to ask. We're here to help. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962

Response from Askanexpertonline.comAug 22, 2025

Hello, Thank you for your review. We want to make sure you're fully informed and supported. When you posted your question, you opted into our monthly membership program, which includes automatic billing to maintain uninterrupted service. You should have encountered a message similar to this during sign-up: https://ww2-secure.justanswer.com/static/Touchpoint/ImagesforCS/UK%20CC%20PRICE%20SAMPLE.png *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. I’ve refunded your membership fee and confirmed that your membership has been deactivated. If you have any more questions, please don't hesitate to contact us. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962