Askanexpertonline.com Reviews | Read Customer Reviews of askanexpertonline.com

Askanexpertonline.com Reviews | Read Customer Reviews of askanexpertonline.com

Askanexpertonline.com reviews

7,256 approved reviews, newest moderated first

Annette E.
Sep 9, 2025
Help?
I wanted to resubscribe to Paramont+. I tried a couple times and then called the help line. Somehow, without me knowing, they fixed the issue. Great company.
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Betty R.
Sep 9, 2025
Excellent Resource
The help was very efficient and professional. He helped to research the issue and provided a solution that was very much appreciated. I will definitively use this service again if needed.
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Hut
Sep 9, 2025
NO Service!
I was told I would receive a phone call from a Tech within 4 minutes after my chat with Pearl. An hour later, still NO Call. A monthly $48. fee was charge to my credit card when Pearl indicated I would be charged $5. After at least 1:30 minute wait for I call, I received an Email indicated NO Tech was available to call me. DO YOU CALL THIS SERVICE!!!! NO
Response from Askanexpertonline.comSep 10, 2025
Hello Hut Thank you for reaching out. I’m truly sorry for the inconvenience you’ve experienced. I completely understand how frustrating it must be to wait for a promised call and then receive unexpected charges. After reviewing your account, I can confirm that you enrolled in a monthly membership, which included a one-time joining fee of $5 and a recurring monthly fee of $48. This membership covers your initial question as well as any follow-ups during the active subscription period. These terms are detailed on our Offer Details page and are presented on the payment screen before enrollment. Customers are required to review and accept these terms before proceeding. Your membership was canceled, and no further charges will be applied. The charge was canceled before processing, and only an authorization hold appeared. Since it was not an actual charge, no credit will be issued. The authorization should drop off within 3–5 business days, and it will be as if the transaction never occurred. Please don’t hesitate to reach out if there’s anything else we can do to assist you. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962
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askanexpertonline.com C.
Sep 9, 2025
Woody was responsive
Woody was responsive, gave me options & properly diagnosed the issue.
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askanexpertonline.com C.
Sep 9, 2025
Not Worth the Money. Too expensive.
Initial chat for help told me a person could help me within 4 minutes, but needed me to pay a subscription fee of $53 first. It took a couple of hours before I got a response and the response was not helpful at all. Nothing they suggested worked. So I cancelled the subscription, but I am out an initial $53 to get the help started. Too expensive and not accurate answers.
Response from Askanexpertonline.comSep 10, 2025
Hello, Thank you for reaching out. I’m sorry to hear that you haven’t received a response from the Expert within your expected time frame. When you enrolled, you agreed to a one-time join fee of $5 and a recurring monthly membership fee of $48, which covers your first question and any additional questions during your membership. Since your payment was processed through PayPal, these charges were combined into a single transaction. I understand your concerns regarding the charges. Your membership was canceled on Sept 8, 2025, and no further charges will be applied. We’ve also initiated a refund for your payment. Please don’t hesitate to reach out if there’s anything else we can do to assist you. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962
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AARON L.
Sep 9, 2025
SUPERB interaction.
My interaction/call today with SuraJ was AWESOME-FANTASTIC-OUTSTANDING! He was clear, concise, patient, respectful, kind, professional, helpful with GREAT people skills! I had never heard of JustAnswer before today until I had contacted APPLE for assistance to change my automatic payments information. Pearl Chatbot put me in contact with JustAnswer to complete my process! I got SuraJ and he was UNBELIEVABLY adept at helping me. He made sure we were on the phone together and talked/walked me through everything I needed to do! A TRULY VERY POSITIVE EXPERIENCE! Thanks SuarJ & JustAnswer! I will add to my contact list and definitely tell people I know about your service! I am a SATISFIED PATRON!
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Sue
Sep 9, 2025
Anas was very patient and walked me…
Anas was very patient and walked me through several steps. Unfortunately my phone is not going to cooperate so we couldn't fix the issue but he was very helpful.
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JustAnswer C.
Sep 9, 2025
Except for the wait time
Except for the wait time, advice was perfect Thanks
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