Fred-Marlene S.
Sneaky way of charging
Thank you for refunding my money! I can't believe this company. It appears that the only way that I can cancel my subscription which I don't believe I ordered is to sign up for a new subscription at the price of $5 to cancel my current subscription. How stupid is that? I am going to contact my state attorney general to report this company.
Response from Askanexpertonline.comSep 13, 2025
Hello Fred, Thank you for reaching out to JustAnswer and sharing your feedback. I’m sorry to hear about your concerns, and I appreciate the opportunity to clarify how our service works. I’m sorry for any confusion, but you have reached JustAnswer, a paid online question-and-answer service. We are not affiliated with any other company like T- Mobile. We advertise on search engines like Google, and it is possible that one of our advertisements came up when you were searching the web for an answer to your question. We do not claim to be free in any of our advertisements, on the site, or affiliated with any other company. You will need to contact them directly for further assistance. Regarding payments, when you submit a question, you agree to a membership fee of $40. This membership covers your initial question and any follow-ups during the active subscription period, giving you ongoing access to expert assistance. I can confirm that your membership was canceled on Sept 20, 2025, and no further recurring charges will be applied. We have also processed refunds for your payments. You will see this reflected on your statement within 3–5 business days, depending on your bank’s processing time. If you have any additional questions or need further assistance, please don’t hesitate to reach out. Best regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962