Askanexpertonline.com Reviews | Read Customer Reviews of askanexpertonline.com

Askanexpertonline.com Reviews | Read Customer Reviews of askanexpertonline.com

Askanexpertonline.com reviews

7,256 approved reviews, newest moderated first

Rick
Oct 14, 2025
Matt was very constructive and…
Matt was very constructive and informative.
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Susan P.
Oct 14, 2025
The representative was extremely knowledgeable, professional, and polite
The representative was extremely knowledgeable and left no questions unanswered in immediate responses. I had no questions as to what was going on with my refrigerator and what needed to be done.
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Kevin D.
Oct 14, 2025
Andrew was great help, but business is sketchy
Andrew was polite and friendly. His questions and subsequent troubleshooting instructions and tips were very clear and easy to understand. He solved my issue in a quick and friendly manner. However, I found out after the fact that I allegedly committed to a $48 USD - $67.40 CAD - monthly fee. The company can not provide definite proof that what agreed to included that info. Instead they provide a screen mockup that shows what they claim I agreed to. I never would have agreed to that monthly fee, which is in addition to a $5 USD signup fee, given I only intended to use the service for one question.
Response from Askanexpertonline.comOct 15, 2025
Hello Kevin, Thank you for letting us know. We understand how important it is to have everything clearly explained, and we're here to assist you. s a members-only service, we make every effort to display the terms and price of the service prominently on the payment page of our website. It is essential for customers to review and agree to these terms before they are enrolled. We strive to make this information as transparent as possible to avoid any confusion or unauthorized enrollments. You can also review our full Terms and Conditions here: https://www.justanswer.com/info/terms-of-service As a courtesy, we’ve issued a refund for the membership charge and have confirmed that your membership is turned off. If you have any questions or concerns, we're happy to help. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
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Ronald S.
Oct 14, 2025
Great service
Great service
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customer
Oct 14, 2025
He was very helpful and answered all my…
He was very helpful and answered all my questions.
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Michael M.
Oct 14, 2025
Slider-plate fridge outside glass holder
The need refridge part is not available but the tech gave me suggestions for a different fix.
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Paul C.
Oct 14, 2025
Pleased with process
Clear answers
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Charles C.
Oct 14, 2025
A interrupted chat with SnrinivasH
I was in the middle of a chat with ShrinivasH when my wife developed symptoms of a heart attack. I rushed her to the ER of our local hospital without end the chat. Five hours later (10:30 p.m.) my wife was released from the ER and we came home. ShrinivasH had left a detailed procedure on the screen, but I foolishly ended the chat, thinking that the procedure would remain on the screen. Would it be possible to have someone resend it to me? I am Charles Christoe. My cell-phone number is 732-231-3171. My home phone is 732-290-2614. I also have Geek Number but am unable to find right now.
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