Askanexpertonline.comReviews of askanexpertonline.com

Response from Askanexpertonline.comNov 10, 2025

Hello Meris, We would love the opportunity to investigate this matter. We will contact you privately for more information. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comNov 9, 2025

Hello, Thank you for letting us know. We understand how important it is to have everything clearly explained, and we're here to assist you. When you submitted your question, you were enrolled in our monthly membership program. This setup ensures continuous service with automatic billing. During the sign-up, you would have seen a message like this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. We’ve issued a refund for the membership charge and have confirmed that your membership is turned off. If you have any questions or concerns, we're happy to help. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comNov 9, 2025

Hello John, Thank you for your review. We understand how important it is to have everything clearly explained, and we're here to assist you. Our records indicate that you've used our service before. When you returned recently, you saw a "Welcome Back" message along with pricing details for posting a new question. This did not include the "join fee" as it was already paid when you first signed up. We’ve issued a refund for the membership charge and have confirmed that your membership is now turned off. If you have any questions or concerns, we're happy to help. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962