Askanexpertonline.com Reviews | Read Customer Reviews of askanexpertonline.com

Askanexpertonline.com Reviews | Read Customer Reviews of askanexpertonline.com

Askanexpertonline.com reviews

7,256 approved reviews, newest moderated first

Renee
Dec 23, 2025
My Prime Video had sound but not…
My Prime Video had sound but not picture. Whatever he walked me through worked! Thank you!
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D G.
Dec 23, 2025
I did not like that I was never called…
I did not like that I was never called by the tech when I provided my phone number. Tech Viet was very patient and walked me through resetting my TV. For a person with zero technical knowledge, you need to allow for a phone call.
Response from Askanexpertonline.comDec 23, 2025
Hello, Thank you for reaching out. I'm sorry to hear that you didn’t receive a satisfactory answer. If the response wasn’t helpful, we encourage you to reply directly to the Expert and explain why. This allows them to improve their answer or opt out so other Experts can step in. Other Experts will also see that you're still seeking help and may offer additional insights. You're free to choose which response to rate positively, or you can leave it unrated if you're not satisfied. Remember, follow-up questions are free as long as they are posted in the same thread. Just use the reply link to continue the conversation with your Expert. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962
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Tammy
Dec 23, 2025
Rip off company, do not do business with them!!
everything went wrong. The "expert" wanted to connect with a tech expert and then wanted me to give a 1.00 charge that would be refunded. I tried 5 times to do this, gave up, only to find out they had charged my card 5 times, each time $100! I have tried to resolve this to get a refund, but the "expert AI" always tries to get me to give more money to speak to someone???? It just happened, they tried to rip me off again! Every time they say they were going to give me to tech support, I can’t say anything or leave a comment, just want you to pay. RIPOFF!
Response from Askanexpertonline.comDec 23, 2025
Hello Tammy, I understand that this might have caused some confusion about where the charge came from, and we're eager to address your concern. We will contact you privately for more information. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962
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Jody B.
Dec 22, 2025
Very attentive and curtious.
Very attentive and curtious.
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John J. Jones I.
Dec 22, 2025
Nick did a great job!
Nick did a great job!
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Carole S.
Dec 22, 2025
I was very satisfied with this whole…
I was very satisfied with this whole process, I've never asked for help before via 'chat' and it went well in spite of my lack of knowledge , and with my credit card I finally got to talk with a very pleasant person. He spoke to me at a level of my understanding and gave me good reccmmendations. Thankyou and him so very much.
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Michael W. S.
Dec 22, 2025
My internet thru my phone was not very…
My internet thru my phone was not very good where i was at not your mans problem I had no wifi to work how he was instructing me where to go. But I have contacted bank in the meantime to put end to those charges I did not make. But thank you for some help.
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Kirkland G.
Dec 22, 2025
Bad response, not refunded.
I called NB Power on December 8 to ask a bout their bill. Somehow, I was connected to Ask an Expert, and had to "join" with a "fully refundable" account. The "Expert could not help, other than saying to call NB Power! This was no help, and I expected a "Full refund." Instead, I just received my Scotiabank statement showing a $7.15 and a $57.26 charge from Ask an Expert. I have tried to reach someone to talk with and was informed I had to pay $%, "fully refundable", to get them to call me. I don't trust you, but want to talk with a live person to dispute the charges. Please send the number to me at (717) 514-6778
Response from Askanexpertonline.comDec 22, 2025
Hello Kirkland, We're truly sorry to hear about this. We’ve requested more info through Trustpilot. Please reply there so we can investigate further. Best, Hazel, JustAnswer Customer Care [email protected]
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