Edwin
Very friendly
Very friendly, patient and knowledgeable
24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-805-5962 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
Askanexpertonline.com (askanexpertonline.com) has 7,256 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Edwin
Very friendly, patient and knowledgeable
askanexpertonline.com C.
Cray was great but none of the things we tried worked. He said I need to take the tablet to an in person technician. The drop may have damaged other parts.
Kevin P.
I looked at my goal and hurdles from all angles, then I asked questions based upon these angles. The expert had no problem telling me the answer to these questions. His answers included all actionable steps I need to take. Both of these is why I really liked the expert I spoke with.
temple M.
It was just OK. I don’t think I would want to use the service again. It’s a third-party thing and the man was somewhat impatient. He was very kind though in the end I got what I wanted. I’m watching the Super Bowl now or the pregame. Thank you very much. Don’t charge me any money for this.
Response from Askanexpertonline.comFeb 9, 2026
Hello Mathew, Thank you for reaching out I'm sorry to hear that you didn’t receive an answer that satisfied your question. This is definitely not the experience that we want to create for our customers. Our website displays the join fee and membership fee on the page where payment details are entered. I’ve gone ahead and refunded your membership fee, which also cancels your membership. You won’t see any further recurring charges. If you have any questions or concerns, we're happy to help. Best, Hazel, JustAnswer Customer Care [email protected]
Katt
They gave me the info I needed and advised I contact the manufacturers info to contact them.
Liliana
He explained everything to me and cued the steps
Grandmother
Richard was very helpful and was very nice
Greg
The experience was great what wasn’t even explained to me was the $56.00 fee that was charged to my card. Originally it said $1 refundable. But no one explained that I would then get charged $56.00. I don’t even know if I signed up for a monthly service because no one said shit! If I get charged again next month I will change my rating. The software issue I was having wasn’t even the software I putchased from cyberlink.