ASAP Site Services has been serving our customers for over 30 years specializing in waste and junk removal services, portable sanitation rentals, temporary fencing and barricade rentals.
ASAP Site Services (asapsiteservices.com) has 2,877 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
asapsiteservices.com
Website
asapsiteservices.com
Category
Waste Management
Location
Columbia, Maryland
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 60% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Had a bill for over a year that was incorrect and called a dozen times and was told it would be taken off and corrected. Even had a collection agency call and harness & threaten me several times. Terrible experience, no one really cared nor did they care enough to call back.
Response from ASAP Site ServicesMay 19, 2017
We sincerely apologize for any issues associated with our service and want the opportunity to address these concerns. However, the reviewer has not provided the necessary information to be confirmed as a customer. Thank you.
CU
Customer
Pour communication
Pour communication. Picked up my toilet one week early from the job site.
Charged me for the full rental period, rather than refunding me for the time that service was not provided.
Response from ASAP Site ServicesMay 19, 2017
We sincerely apologize for any issues associated with our service and want the opportunity to address these concerns. However, the reviewer has not provided the necessary information to be confirmed as a customer. Thank you.
CU
Customer
5 stars
5 stars. Definitely would recommend . Great customer service. :)
Response from ASAP Site ServicesMay 19, 2017
Thank you so much for taking the time to give us a review. This review will go a long way with new customers and help grow our family business. #CustomerServiceFirst
CU
Customer
Very clean
Very clean, timely. Billing very convenient.
Response from ASAP Site ServicesMay 19, 2017
Thank you so much for taking the time to give us a review. This review will go a long way with new customers and help grow our family business. #CovenientDumpster
JP
Jason P.
I used Arwood Waste for a bathroom …
I used Arwood Waste for a bathroom remodel job on my house, the driver was very nice and did not damage my property when delivering or picking up dumpster. The price was good and the availability of service was spot on. I will use them again
Response from ASAP Site ServicesMay 19, 2017
Thank you so much for taking the time to give us a review. This review will go a long way with new customers and help grow our family business. #BathroomRemodelDumpster
ED
Eva D.
Great service and pricing
Great service and pricing. Always on time and never leaving any mess behind
Response from ASAP Site ServicesMay 19, 2017
Thank you so much for taking the time to give us a review. This review will go a long way with new customers and help grow our family business. #CleanupMess
IB
Isaiah B.
Really great rates and friendly service
Really great rates and friendly service
Response from ASAP Site ServicesMay 19, 2017
Thank you so much for taking the time to give us a review. This review will go a long way with new customers and help grow our family business. #GreatRateDumpsterRentals
CH
Charles
Don't Use! They destroyed property! Then tried to take the house!
First and foremost, they destroyed the yard. The guy picking up the container took 3+ hours to do it. Had to get his supervisor out to help guide him. They also broke the driveway. I have pictures as proof. Secondly, they were rude. Lastly, they didn't inform of us due dates correctly but were more than happy to let us keep the container and charge us hundreds of dollars more in late fees. I was renovating the house for the mother in law and was working on a budget and they knew this, but did not care. Also, their collections department sent us letters threatening to put a lien on the house! Renter beware, do not choose this company!
Edit 5/21/17: After seeing Arwood's reply, here's a portion of a transaction record they emailed me:
TRANSACTION RECORD
Arwood Waste
13255 Lanier Road
Jacksonville, FL 32226
(904) 239-5881
012358 - Charles
Invoice #: 0000252981
Payment Transaction Date: 1/25/2016 12:03:12PM
Invoice Date: 01/13/2016
Transaction Amount: $428.93
Credit Card Type:
Visa or Delta Card
Authorization code: 025771 (TransactionID: 297122395)
That enough proof for you Arwood?!?! Since I can't post a picture to my review as evidence, I made my profile picture on this site one of the pics I took of you guys removing your container! Try to prevent people from seeing that evidence! And I posted the link to a whole album of evidence to my profile! And if I'm not a verified customer, how come Trustpilot says I am? Because you guys sent an email to me asking for an honest review! Don't ask if you don't want the truth! The Product Reviews Introduction & FAQ section of this site states this:
Can anyone leave a product review?
At the moment, product reviews can only be left in response to your invitation.
So you can claim I'm not a customer, but only those sent an invite by you can leave a review. So you kinda messed up Arwood!
Edit 5/23/17: So now Arwood has changed their claim that I wasn't an actual customer. A sand pit? The yard had grass there prior. The driver told us that if he placed it on the driveway it could break it. So after that is when we told him to put it next to the driveway. After the yard was torn up we were told someone from your company would be out to at least level the ground out. This never happened. We had to have a tree company level the ground so they could bring their equipment in to take down a tree in the backyard. I was never informed of any meeting. The mother in law has special needs, so yes we informed her to leave you guys alone, to save you the trouble of dealing with her. The driveway was damaged during the container removal, as seen in the pics. It's been over a year, but if you guys really want to meet for some reason email me at the email address that was attached to the account (the one you sent all the delinquency notices to), and we could possibly arrange something.
Response from ASAP Site ServicesMay 22, 2017
Upon delivery we were advised to place the dumpster in basically a sand pit. Against our drivers better judgment the customer insisted. The dumpster was loaded from the left side making the dumpster very heavy on one side and burying it into the sand pit. When Arwood was called to remove the dumpster when our driver arrived and seen the
situation he immediately called the office for assistance. When the field supervisor arrived it took him and the driver over 2 hours to get the dumpster removed. The removal took
so long due to lifting and blocking and lifting and blocking to prevent any damage to the actual driveway.
The reason for the suspension notice was due to the transaction began in September 2015 and we did not receive payment in full until January 2016. Also when we tried to meet with you to do a site visit you would not do so and you even told the people that was occupying the home not to communicate with Ed the supervisor. We would like to meet with you to get this resolved.