ASAP Site ServicesReviews of asapsiteservices.com

Arwood is my "on call" waste company. We own a vacation home so we do not need weekly pick-up. When I need their services I email them and they arrive on pick-up day, open our garage, and remove the trash. Arwood is an affordable, trustworthy company. Fabulous service!

First of all Arwood Waste advertises under several web sites on the internet to be a "local" company. I even put my zip code in and they came up as a local porta potty rental company in Morgan Hill, Calif. They are in fact located all the way on the other side of the United States in Florida. I wanted to support my local businesses, but oh well, I let this pass. The porta potty was delivered no problem. I had signed a contract with Arwood that included once a week clean out of the waste. Arwood could somehow not communicate the terms of this contract with the local porta potty company and NO ATTEMPT was made to straighten it out. The porta potty remained uncleaned for 3 plus weeks. Numerous calls did little good. The whole neighborhood started to smell. After numerous calls, someone finally came and emptied it out. But then the next week, no one comes again. Calls did little to no good and people at Arwood would not return calls. Calling the Events Services number on the porta potty unit did little to no good as well and they repeatedly told I was on a clean on a call in only basis. But I am sitting here with a contract in my hand stating that I have once a week automatic cleaning/emptying!!! This went back and forth with no solution. I made calls and texts messages stating "look you guys, no hard feelings, this is a simple problem with a simple solution. Simply set it up so that my porta potty gets emptied out once a week (as per honoring your contract), give me a credit on my next bill to reflect all the weeks you did not come out, and we can continue doing business." Apparently this was not possible. Then on Thursday morning, 11-30-17, I look out my front window and see another old beat up construction Porta potty from United Toilets prominently displayed in my front yard by the sidewalk. "What is this? I wonder." I ask the neighbors if they ordered it and everyone said "no". The original porta potty is still in my back. Why did I now have two porta potties I wonder? This is a high end neighborhood and they do not tolerate things like old porta potties sitting out on display by the sidewalk. Now neighbors are getting upset and driving by taking pictures of the unit to report me. I felt like they were about to form a posse/lynch mob. On Thursday afternoon a man in a white truck pulls up in my front yard with another porta potty in the back. I go out front to ask him what is up and he says something to the effect that he has to swap porta potties and he is here to pick up the one hidden in the back where it belongs. I told him at least 4 times that I would not open the gate to let him pick up the back yard unit unless he promised to put the one on the street in the back in it's place. This man looked me right in the eyes and promised several times he would take the nice one out and put the gross one in the back in it's place. He loaded up the back potty, drove out to the front driveway, paused seemingly on his phone as I stood next to the drivers side door reminding him move the other one to the back. Suddenly he hits the gas and zooms out of there leaving the ugly unit out by my sidewalk. I was SHOCKED at the level of deceit and lack of any kind of business professionalism. My business partner Clay kept calling Arwood waste to ask this porta potty to be removed. And so did I. We got the "brush off" attitude from your staff and no calls were returned. On Friday I called the 1800 United toilets number on the unit. I got a hold of a man named Fred in the national dept. He informed me the soonest the porta potty could be removed would be the following Monday. Mean while my guests staying in the cabin in back, refuse to go out to the street to use that old junk outhouse. So we have problems from all angles. The following Monday came and went. No calls from Arwood, porta potty has not been removed as promised. More neighbors are up in arms and now becoming threatening. By Tuesday it was finally removed. OBVIOUSLY as I stated on the phone to one of your employees, I want to end all business dealings with Arwood. Another little piece of info. I don't know what crazy kind of logic was behind the treatment I received, but SOMEONE should be held accountable! Before the old United unit was delivered on my front driveway, I had spoken with a Leanne in accounting about getting my next bill adjusted and credit for all the times they did not come out and empty the toilet. Her attitude was a sigh of disgust and and "oh brother" kind of response. Very unprofessional. What could have been a simple straight forward long term business arrangement between Arwood Waste and myself turned in to a nightmare that nobody made any attempt to resolve. Oh wait, there was one person named "Brandy" that actually seemed concerned enough to try to fix the situation, but the next time I called back to talk to him, I was informed he was no longer employed with Arwood. Which begs the question, was he too interested in customer service to fit in with the "who cares"? company policy? I trust someone is listening to this report of a very unfortunate series of events...

Awesome company, always exceeds my expectations. Highly recommend!

They were quick to give us a quote and deliver. But after the 1 porto potty was taken away, they went weeks without contacting me for payment. After a bit i had figured they had just taken it from my bank account and i had not noticed. I called to make sure, and the lady who answered the phone said that i was no longer in the system, and had already been processed for payment. She assured me that if i was to be charged they would give me a heads up, but more than likely i had already been charged. About a week later (a month after they took the porto potty), i was randomly charged from my bank account. When i tried to contact them about this, no one answered the phone. I left a message with my information requesting to talk to someone and went about my business. I was never contacted and later received an email to review my experience. There was an option to chose to be contacted by a representative in the review, which i chose to do so i could talk to someone. I was never contacted again. All in all i would not use this company and this review is based off of my customer service experience with them.

Great Service

Did not meet my satisfaction. Attempted to charge me for things that were not in my control

Stop spamming me. I have never heard from you or used your company. Now you are asking me to review your services. Well this is what you get for being sloppy and unethical with your emails. This could be a fine company that does good work. I have no idea. So take this review for what it is.

Good rates and a full line of site rentals. Very reliable too.