Jacqueline W.
Customer service great, company policies need improvement.
Overall all okay experience. They delivered the dumpster on time but did not pick up on time. Had a few issues with the final invoice. I was charged a $75 removal fee and overage fee. I ordered the 20 cubic yard dumpster and did not fill it up. It was filled with household garbage and the company claimed it weighed 4.81 tons. Impossible. I think the dumpster was full of rainwater and that was the overage. Should work out a better system to ensure that the company and the customers are not being ripped off. Worked with Danielle on the customer service team and I would give her 10 gold stars. I was annoyed and stressed and she was kind and helpful. She answered all my questions and helped work through some of my concerns. If I ever use this company again, it will be because of her AMAZING customer service.
Response from ASAP Site ServicesJan 18, 2018
Hello Mrs. Watson! Thank you for your positive review! We are so happy to hear that you selected us the be your Waste Management provider. We hope you will continue as a dedicated customer and spread the word about our services! I will let the entire AW Team know you mentioned left this review too. Have a safe and wonderful day! Kind Regards, The Team at #ArwoodWaste Roll-Off Dumpster, Portable Toilets, Restroom Trailers, Septic Pumpout, Garbage Collection, Commercial Dumpsters, Temporary Fencing, Junk Removal, Medical Waste, Air Scrubbers & Dry Out Fans