Elisabeth W.
Utterly disappointing experience - beware
I ordered the Drop Shoulder Coconut Tree dress in black on 29th July. It finally arrived today & is utterly disappointing. All the beading and sequins shown in the advertised item are missing from the body of the garment and it has no sparkle and glamour. It's a plain cheap looking kaftan that I paid over $100 for including "fast postage" which took 5 weeks to arrive. Do not buy from this company. A rip off.
Response from AruchicSep 2, 2024
Dear Elisabeth, I am deeply sorry to hear about the distressing experience you've had with your recent order. I understand how frustrating it must be to deal with these ongoing issues, and I apologize for any inconvenience caused. Please allow me to personally look into this matter and work towards a resolution. Could you provide me with your order number and any relevant details regarding the missing and damaged items? Your satisfaction is our priority, and we are committed to making things right. I understand that previous offers have not met your expectations. I will review your case thoroughly to ensure a fair and satisfactory resolution. If a full refund is appropriate, I will do everything in my power to facilitate it promptly. Once again, I apologize for the inconvenience and appreciate your patience. Please reach out to me directly at your email information so we can resolve this issue as quickly as possible. Thank you for bringing this to our attention, and I hope to resolve your concerns to your satisfaction. Best regards, Aruchic Customer Service Team