Consumer
The dress is lovely heavy fabric…but
The dress is lovely heavy fabric, although the one online looks lightweight and it’s definitely a different fabric. Mine is also not as oversized as modelled. Delivery was fairly quick considering it’s from China. The most disappointing part is the lack of embellishments, the one modelled online is heavily decorated with sequins over the design, mine has a V neck of sequins but that’s all. So beware they aren’t quite the same as shown online!
Response from AruchicOct 11, 2024
Dear Consumer， Thank you for sharing your feedback and we sincerely apologize for the confusion you experienced. We are very sorry to hear that the quality of the product you received did not meet your expectations and that the return process was confusing for you. We understand that the size and workmanship of the product will have a negative impact on your experience and we apologize for this. Regarding the confusion about the return policy, please rest assured that if your order is eligible, we can process a return for you. We value your feedback and will review it to prevent similar issues from happening again. We hope to do our best to correct this situation and restore your trust. Again, we apologize for the inconvenience. Looking forward to hearing from you. Best regards, Aruchic Customer Service Team