Art Van FurnitureReviews of artvan.com

I purchased 2 Recliners from Art Van in September. Within 2 weeks one Recliner was not working. It is now December and it is still not fixed! I will never purchase from Art Van again and recommend others use extreme caution if they choose to!

Do not waste your time. I paid for a chair. Picked up what I thought I had paid for. Got home and on opening the box found out the Wendy had switched us to a cheaper chair. Her comment was I thought that one would be ok. Are you kidding me. Dishonest sales technique. Then it was my responsibility to return their mistake. No apology or attempt to right their wrong. No more Artvan for me and I would advise others not to buy the junk they sell.

We have purchased a leather sofa and loveseat. It has been 16 months and the stitching is coming off and on the seams the leather is wearing off. I contacted customer service and the are coming out but they said this is normal wear and tear, really there are only 2 adults and no grown children living in the house. I had other leather furniture over 15 years and it is still in perfect condition and never did a thing to it. I never cleaned or conditioned it. What is wrong with this picture, I guess you get what you pay for. I am so not happy with Art Van

Furniture will be structurally broken within a year from normal use. Then after you get the run around from the Warranty department, theyll tell you that structural damage from normal use is not covered unless you bought the highest warrantly plan they offer, otherwise you're SOL. Dont waste your time or money. Edit: After opening the couch up to fix it, I could not believe how bad the build quality was: excessive staples splitting plywood, tons of staples missing their target, no screws or wood glue at all, thin wood or plywood used for weight/stress bearing pieces, etc, etc. I couldn't believe this thing lasted a year.

I have never wished ZERO stars was an option more than in this moment. Avoid this trash company at all costs.

I bought some patio furniture from AV this summer along with an 11' umbrella. First, the furniture started to rust with in weeks of my purchase. Who makes outdoor furniture that rusts? Better yet why would AV promote their garbage by displaying it in their showroom right when you walk in the door. Guessing they were making a pretty good margin on it. When I was sitting it for the winter and began moving the items rust water ran out of the legs and frames and left a stain on my patio. Thank you! Now the umbrella. The second day I had this up, not particularly windy, but a small gust picked up the umbrella threw it on my pool fence damaging the track and tearing the material. When it was delivered the delivery guy told me to get pea gravel to fill the base which I did, later I read that I was supposed to use sand as it would rain moisture and increase the weight over time. Well guess what AV DID ABSOLUTLY NOTHING! They wouldn't replace it they wouldn't fix it, NOTHING! Even tho they had given me wrong instruction on what to use when filling it up. Same with the patio furniture... Nothing Do yourself a favor and shop elsewhere, you'll be glad you did.

I purchased this breakfast table on July. I Have Started to use it since Aug. After one month later, it started to peel the top layer of the table. So annoyed. Seems like the product is incompleted.. junk. Price is reasonable ( not cheap)but the product is useless.. Artvan how are you guys sell this junk to customer? I requested to refund this junk or exchange to another product. But they did not responded to me. Just sent me technicians to repair the table. I don’t understand why i have to keep this junk..

I bought a table from ART VAN I love about two years ago They sold me on a wood cleaning kit. Which is the only thing we use to wipe down the kitchen table. The finish started lifting and called a technician came out and said it was caused from water. I showed him the product which was there’s and they refuse to replace. I will never buy another stick of furniture from them unless this gets taken care of. They need to stand behind their furniture and their cleaning product!!!