Art Van FurnitureReviews of artvan.com

We purchased a matrix leather couch and love seat with a 10 year leather protection warranty/replacement in 2016 from Art Van Furniture. A couple weeks ago the couch seats started cracking and tearing. When checking on the warranty not only did we find out that the couch wasn't "real leather" the manufacturer no longer made or repaired the couch. So our first question to them was why would they sell us a leather protection warranty on material that was not real leather? We were sold a vinyl synthetic polyurethane leather (a leather look alike) so obviously the sales clerk (who no longer works their) was just trying to get the sale. Since we still had 6 years on the extended warranty, they settled our claim with a store credit worth 80% of our original purchase price. They didn't have another couch that was similar or in the same price range of what we had originally purchased so we ended up having to settle on an upgrade (a rawhide leather) that was an additional $2,000 more than our store credit and it didn't even come in the same black color that we had originally purchased in 2016. Not only that, the warranty policy has changed on the new couch and love seat set. The 10 year $143.98 warranty originally purchased is now a 6 year $601.92 warranty. Really!!! This entire ordeal was painfully frustrating. We were definitely sold a lemon! The upgraded couches were delivered today. I'm disappointed and I feel bamboozled. I will never recommend Art Van Furniture or purchase from them again. NEVER EVER!!!

Order/purchase at your own risk. I ordered a table which was on clearance from the outlet. I received the wrong color table twice and then received a damaged table another 2 times. Customer service has been "trying" to fix this for me but it has just become a huge waste of my time. Art Van is not as quality as they seem. Beware.

We ordered a bedroom set at the beginning of November (I guess we should have read the reviews before dealing with Art Van), and still are not satisfied with the purchase. On the first delivery, the bed rail was smashed broken, the headboard was missing paint, and the dresser had a dent. We allowed the furniture to stay because we had disposed of our old ones already. We are onto the 5th delivery, and the furniture keeps coming damaged. We are OUTRAGED that the warehouse does not check before sending the pieces out, and the disrespect for our time as each delivery time frame is three hours so our Saturdays have been wasted four times already. We asked for it to be in the original boxes, and the boxes are coming smashed. The delivery people do not use booties unless we ask them to do so (white glove delivery??); the most professional guys were the last ones. Just ridiculous!

If I could give 0 stars I would, very poor customer service and no matter how much you spend they will charge you for delivery even if it's 5 minutes down the road

Never again will i go to any of there stores to buy furniture very bad quality my furniture peeled and fell apart

I bought a chair that was defective and called them for repair... 2 weeks later we got a call then had to wait another week for repair guy to come out... now we have waited another 2 weeks for a part that has yet to arrive.... if it ever does arrive we will have to wait another few weeks before it will be fixed.... very unprofessional.... I will never recommend anyone shopping with Art Van.... they do not care at all after you leave their store..... DO NOT SHOP HERE

I bought a couch and two recliners from art scam furniture. The color on the recliner wore off twice and now both recliners are garbage. The bases pop the chair leans and Im afraid to sit in them. Now after having the chairs for around three years they wont honor the warranty. Now everyone should know if you buy their furniture it won't last three years. They say it is normal wear and tear. Do as I did and file a complaint with the attorney general.

I purchased a sofa and chair in early November. Its middle of January and im still waiting on a service Person to come out. After noticing the arm of the sofa was missing screws and kept falling off .Please dont purchase from them terrible service .