Art Van FurnitureReviews of artvan.com

no surprise they are going out of business. we bought bed and couch. with in 6 months they both were broke. both had bad cheap knotty wood inside. we had to pay for re-delivery under the warranty. the box spring broke again. they told us it was not a re-start on the warranty and did not replace it again. 2 yrs after we got the bed, we gave up and paid the dump to take the set. we bought a set at a resale shop.

I found my daughter on the floor today. Her side rail broke from the headboard. She bought this bedroom set less than 2 years ago. Less than 1 year old the middle skate broke. Call Art Van and was told that anything bought out of the clearance center has no warranty. So beware. I have some furniture I bought over 30 yrs that I still use. SHAMEFUL ART VAN.

I purchased a couch in November 2019, the original delivery date was supposed to be at end of December 2019. The date was then moved back three different times (beginning of February 2020, to the end of February 2020, and finally to March with no timeline whatsoever). I reached out to corporate, which literally did nothing in terms of holding their manufacturer to any standard to retrieve a delivery date, which was over a 1/3 of a year. This company did nothing to try and make up for the continual lies/misinformation with the delivery date. In fact, I reached out to have management contact me mid January, just to be put on a waiting list and never received a call - the same happened today and finally I had enough and asked for a refund. I would strongly encourage anyone seeking furniture to shop somewhere else to avoid having to experience any of this. This is by far the worst experience I have ever had with any furniture store.

Worst customer service ever. purchased an expensive bed with a 10 year warranty after 2 years both sides of the bed are sinking with a lump in the middle . After they look at it twice 6 month apart I was told they would not take care of the problem so disappointed. Beware before you purchase anything from a company that doesn’t honor the warranty.

My Mother got a bed from art van an been waiting 3 months for parts an she has MS an they keep giving us the run around about the parts!! 2-13-20

I bought two sofas. In less than six months I had tears and snags all over the fabric. I was concerned about this before I bought them. My salesperson assured me that will not happen, that chenille is a very strong fabric. I told her about having two dogs and why I was apprehensive. I have covered them with quilts . They are still less than two years old. The frame is strong enough but the fabric looks like a very old worn couch. I bought the pet insurance. It was useless. There is a clause in their policy stating it doesnt cover claims involving snagging from animal claws....exactly what I asked about and was assured that it wasnt a problem. The repairman came out . and was very nice but told me when they call for him it is usually a way to get the customer off their backs. Anyway, it is no bargain and a total waste of money. I'll be purchasing new sofas soon and it sure won't be from them. Buyer beware. They talk a good talk but do not follow up on their promises.

Is there a zero star rating? ART VAN DESERVES IT! This company has the worst Customer service. Delivery is at best extremely questionable. BUY AT YOUR OWN RISK..

I placed my order on 12/26/19 with a promised delivery date 8-10 weeks, I called gain to add an additional item to the order on 2/4/20 and checked on the status of the order. I was told it will not be ready until mid April (that is 17 weeks). I told Paul that if this is the case then I need to cancel the order. He said he will see what he can do and will call me back. today is 2/6 and I have not heard from them yet. I called again to check on the status and I was told again mid April, I asked for cancellation but they responded there is a charge of 25% even though they have not even started with the order. The invoice clearly says 8-10 weeks delivery time. This is a bad service, if they cannot deliver on time they should not promise. DO NOT BUY FROM THEM-RUN AWAY!!!