Art Van FurnitureReviews of artvan.com

I bought a chair and the extended warranty. The leather began to disintegrate about a year after I purchased it. Called customer service and they sent a representative to evaluate the chair. He came and told us they would have to fix or replace it and that we would hear from them within a week. They never called, so when I contacted them they told me that the damage was not covered and that "they never contact anyone." Ridiculous, but maybe I should give her credit for at least being honest about their horrible customer service?? STAY AWAY FROM ART VAN FURNITURE!

I bought a sofa the sales person assured me it was good quality...it started to fall apart after 9 months i asked to reselect to a quality piece they refused and fixed it ....it fell apart again after 3 months this time they refised to fix or replace...lesson learned dont buy garbage furniture from a garbage store.

I will never do business with them again, just horrible. Customer service is lacking and they do not provide everything on your invoice and make excuses for it.

Terrible, horrible, disgusting, disrespectful customer service from the store sales person to the service department to the cooperate office. I have spent thousands of dollars in past with them and they couldn't careless about me the customer. Cancelled my card and REFUSE to ever shop there again!

Paid for a bed to be delivered in 10 days from date of purchase after carpeting was installed. Received a call around 2 pm the day before delivery stating it would be delivered the next day between 1:30 and 4 pm. At7pm that same day, they called me and said they were at negative in stock when they went to pull my order. I was told "we over sold that model". Basically they sold my bed from under me. I was offered to come back in and I would get a comparable bed. I went back and cancelled the order then went to Gardner White and purchased a similar bed and had it delivered that day. They lost a good returning customer forever! Salesman was nice and knowledgeable. Company was just greedy!!!!!!!!!!!!!!!!

I generally don't do ratings. However, After a couple of hrs, I am still irritated. I am in the process of searching for good inexpensive living room furniture for my home. I went to two other stores before making my way to Art Van. The first two stores that I went to, someone greeted me within a few mins, asked my name & helped me find what I was looking for that was within my price range. They wrote down the set I was interested in as well as offered me their business card in case I decide to make that purchase. After walking thru Art Van for a few mins, someone eventually greeted me. I told her that I was looking for their close out or reduced furniture. I didn't feel as though she was too keen on helping me after I told her what I was looking for. I followed her to the clearance section. She didn't ask what I was looking for, my name or what my price range was. Once we get to that section, she says that if I need her, I could find her at the desk or somewhere, I don't remember because she didn't seem too interested. She did give me her card but there was figures written on the back & from what I remembered at the time, that card wasn't the name she stated. I could be mistaken. She said she would come back in a few mins to see if I found anything I was interested in. Well, I saw several sets that I was interested in that I had questions about. After about 15 mins of looking, she still hadn't come back. So I decided to continue looking on my own. After about another 15 mins, no sales person. So, I decided to take pics of the sets that I was interested in so that I could show them to a friend so we would know what I wanted when I went back with him. Still, no sales person. I saw sales people walking by but no one asked me if they could help me. After about 45 mins, I decided it was time for me to go. As I walked to the door, I never saw her again. I don't know about anyone else but when I feel that my money, large or small, is not enough for you to "waste time" with, I'd rather go back to the other stores & spend a little more with them. I don't know if she was having a bad day or wasn't feeling well. But I would think that if you really wanted by business, you'd catch me as I'm walking to the door to see if I found anything that I liked. Oh well, if my friend wants to go back, I may go. But at this point, I can skip them & go back to the previous stores or continue on with my list of other furniture stores. ~shrugs shoulders~

i have been an Art Van customer for a very long time, but this was the worst experience of shopping I have ever had. the salesman Quenton I felt purposefully lied to me just to make a sale. To make matters worst, the wrong bed was delivered twice, still waiting to be picked up on Wednesday June 20, 2018. I returned to the store on E. 8 Mile and Schoener in Warren, Michigan on two occasions to rectify the mistake but to no avail, so I cancelled my order and went to the competition. The experience was totally different (pleasant) and I have the purchase in the home (cheaper next day delivery). Think I got an apology? Wrong!