Art Van FurnitureReviews of artvan.com

I have never been so upset we gave you a 3 hour window to deliver our furniture and it's 4 hours all ready. I would have been better off getting a U haul. It would have been cheaper and faster. And you are charging for this lousy service. And Im still waiting. Never again.

This company is terrible, I am on my second purchase from them and they consistently manage to make it a terrible experience. My first purchase was from the Bolingbrook location where the salesman blatantly lied about the current sale on a couch. This time I spend $1,500 on a mattress and the salesman inputs the incorrect information into the system so they deliver the wrong mattress. Now we are waiting an entire week with a terrible mattress they delivered. This is the last time I ever buy anything from this company they can't seem to get the simplest items correctly. After trying to cancel my order I have been passed around to several “managers” who have told me the cancellation was done. Then I speak to someone today and he says that they will not refund me in anyway. I have filed a dispute with my credit card company and a complaint with the BBB.

I've had nothing but problems from customer service people and all the lies they tell you when your furniture doesn t show up for over a month and didn't give us are leather cleaning solution and made more excuses. Then we needed a mattress and seen they were having a sale so we bought one online and it said pick a date to pick up so pick a day then call to make sure it's there and they say we don't recieve deliveries today lol so I ask why did it let me choose that day and they make more excuses and it's been over a week and still don't have the mattress. I'm cutting up our card and will never go back.

Horrible, horrible & horrible. We had to have 5 sets delivered to us because of defects. The delivery guys proceeded to scratch our hardwood floors. Which they fixed months later. They finally allowed us to come & get something else. The furniture we currently have/picked out is junk too! The fabric has flaws & there are marks on the fabric where you sit. The recliner doesn't work at all now & I still owe $1500 on it! It's junk now! DO NOT go to ArtVan if you want nice furniture!

I bought same furniture off art van when they delivered it the delivery guys would not remove the sofa I replaced I just wanted it to be moved to the garage. I am 60 years old and had to move it by myself and injured my back because if it .i will never buy anything from them again what a horrible company I wish I had read the reviews before I did business with them.

In February 2017 I went to art Van on court st in Burton to buy my then 14 yr old daughter a mattress. The cost for the mattress was$270, the salesman said if I paid for a waterproof cover the mattress would be covered for 10 yrs, no matter what happened to it as long as it was covered with the protector. One side of the mattress collapsed almost a yr ago but from moving I had to find the papers. I called and talked to the warrantee Dept and they had a tech come out to inspect the mattress. The tech said it broke down from my daughter sitting on the side of her bed. My daughter can not sit like that because she has sciolosis, she has to sit with back support and I had told he tech this, now art Van will not honor the warrantee. The man who sold it to me lied about the warrantee, the waterproof cover, it turns out, has a ten year warrantee, not the mattress. Art Van should be making this right with me but I doubt they will do anything about it. I got screwed out of $360 and they aren't doing anything about it!

My 11 yr old grand daughter who was actually 10 at the time , and myself got locked in the Taylor Store when they closed for the night. No announcement of closing nor did anyone walk around to make sure customers were gone. This terrified my grandbaby whom had nightmares afterwards. I also hurt my forearm and went to the Emergency room due to trying to get out of automatic doors as suggested by police. You think they would have at least gave my grand daughter a bedroom set but No ...Nothing. We were relaxing in massing chairs fully awake and did not realized they closed early that day. They promised a gift.card which I never received. Guess I should call THE HALL OF SHAME.

Bought a couch a year and a half ago and already falling apart. Within a month the cushions started fraying at the seams and it took 3 months to get replacements after calling 3 times. I am so disappointed in this couch and this company in general and will never buy from them again