Ben F.
I won’t ever use Artsy again
I won’t ever use Artsy again. I used their site to sell a high value piece in an auction from November. It took them 2 months to collect the item. They then hold it another 3-5 weeks before delivering. Then it’s even longer to get paid. I seriously haven’t been paid yet, even though the auction closed/payment for the item was received almost 16 weeks ago. Artsy seem to prolong every step of the process - this helps ensure the money remains in their bank account for the longest time possible. There are millions of dollars going into their cash flow each year, and they’re not paying most of it out for another half a year. It is beyond cheeky.
Response from ArtsyFeb 10, 2022
Hi Ben, thank you for taking the time to leave this review. I have checked with our post-sale team and understand that your payment is due to process this week, they will be in touch with you directly to confirm this too. We apologise for the delay and can assure you that this is not usual! If there is anything else that we can do to help, please don't hesitate to get in touch and let us know.




