J.C
Not A Great Start But Ends Well!
What started out as an exiting purchase soon went terrible wrong.Let me be clear it was definitely not the fault of Artsy but it was the sellers errors which caused the confusion. Once the errors were identified by myself and Artsy.The recovery plan went into effect and Artsy immediately sent me back all money owing to me, from my original purchase. Even though I didn't get what I wanted it turned out to be a reasonable positive experience. Plus I learned a lesson. This would have never been possible if it wasn't an employee from Artsy named Isabel. She made me feel very confident that everything would be resolved. Day in and day out she kept me up to date with everything and finally with the refund. She was very understanding and reassuring throughout A real professional. Thanks Isabel!!
Response from ArtsyAug 5, 2021
Hi J.C, thank you so much for taking the time to provide this feedback! We're sorry to hear that this was not the smoothest experience, but we're very glad that Isabel was able to assist and resolve this for you. Our dedicated Orders team is always happy to assist in any way possible. Thank you again, and we hope to see you back on Artsy soon!




